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Sales Support Specialist: Bilingual

3 months ago

Lone Tree, Iowa, United States Cochlear Full time
Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care.

Sales Support Specialist: Bilingual

Accepting Applications until Monday, August 26, 2024

Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care.

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission This is a fantastic opportunity to join the Consumer Sales team at the global leader in implantable hearing devices Cochlear is helping people hear, and be heard, all over the world. In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in our Lone Tree, Colorado office 2 days per week minimum, with 3 days per week working from home.

The Bilingual Sales Support Specialist provides a world class customer experience to potential candidates serving as the first point of contact with our company. The Candidate Support Specialist must demonstrate a high degree of integrity, empathy, sensitivity, and patience for the hearing impaired along with respect for members privacy in responding to customer inquiries. The Candidate Support Specialist will triage inbound emails, responding to requests for candidate information and forwarding other correspondence to the appropriate department.

Key Responsibilities
  • Provide a World Class experience to potential candidates by providing responsive and complete service through telephone communications.
  • Inform candidates about the benefits of implantable hearing solutions, answering general inquiries, triaging candidate lead quality through dialogue with customers and motivating candidates to take the next step.
  • Document candidate lead information ensuring data integrity within CRM. Send candidate materials in a timely manner.
  • Develop and maintain working relationships with the Regional Consumer field team by engaging phone leads and assigning to the Concierge once the lead is ready to move forward. The Candidate Support Specialist will also assist the Engagement Manager by generating Professional referral lead records in Salesforce on behalf of the EM.
  • Complete regional outbound call campaigns to verify lead quality and provide Clinic information. Ensure Concierge phone-only leads are contacted within 48 hours utilizing individual dashboard report.
Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

Requirements
  • Bilingual Preferred
  • High School Diploma or GED
  • 6-12 months of customer service experience
  • Ability to work 2 days a week in the Lone Tree, CO office
Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
  • Pay Range in the United States: $ $25.20 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
  • Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.
Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position.

Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a hybrid work environment and represents those an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at