Medical Support Assistant

3 weeks ago

Las Vegas, Nevada, United States Veterans Health Administration Full time

Major Duties:


Able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Participates in the daily team huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage.

Daily review of active/pending consults, EWL, Recall list and Audio care communications for accuracy and disposition.

Ensure that all necessary health administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents for scanning.

Incumbent develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.

Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.

Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.

Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting.

Conducts patient employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals, documents complaints, and provides follow-up and suggests resolutions to supervisor.

Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms.

Requires frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles.

Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.

Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting.

Resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Serves as technical advisor and liaison with contacts at all levels.

Incumbent must completely understand and be able to explain complex regulations and eligibility criteria concerning veterans' entitlements and VA benefits, priorities for care, access to care and advanced clinic access.

Ability to perform the varied and complex duties of each of the Medical Support Assistants in the Clinical Support Section located in various clinical areas throughout the medical center, some off-campus or on irregular tours.

The work requires the ability to work in a busy environment, multi-task, lead, and organize a large group of staff in various work areas to produce results, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting list.

Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule
:
Varies

Telework
:
Ad-hoc

Virtual:
This is not a virtual position.

Functional Statement #

: 03976F

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not required

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