Direct Manager

3 weeks ago


Oklahoma City, Oklahoma, United States Aaron's Inc Full time

Summary:

The FC Direct Manager is responsible for the management of the Delivery and Receiving Specialists at a FC Direct Location. The FC Direct Manager will manage the sales and marketing function in a fulfillment center while delivering a great customer experience for eCommerce customers.

Duties and Responsibilities:


Responsible for the onboarding, training, and development of new and existing FC Direct team members to ensure efficient operations


Oversee corporate legal and compliance standards are met for all FC Direct team members including but not limited to management of ,Truck pre/post-trip inspections, DOT physicals for all driving positions at the location, Club sales adherence and compliance standards, and EZPay enrollment compliance standards


Partner with Fleet Department to ensure safe operation of Aaron's trucks and other vehicles on public roads in accordance with local, state, and federal DOT rules and regulations


Manages and confirms maintenance of company vehicles within safe operating standards


Manages all logistics of facilitating expedited customer deliveries


Responsible for the compliance of back door policy and loading standard


Safeguard all company assets and reconcile delivery inventory every day


Ensure execution of all customer service program, company guidelines and policies


Close all eCom lease agreements


Provide a safe, clean environment for team members


Performs other reasonable duties requested by management

Education, Experience, and Certifications:


High School diploma or equivalent


Bachelor's Degree or equivalent experience preferred in transportation, business or related area


At least 2 - 5 years of experience in customer service or retail operations


1 year of Aaron's sales and lease experience preferred

Required Skills and Competencies:


Position routinely requires lifting, loading and "dollying" pounds


The skills to effectively perform all functions in the store


Professional appearance


Good computer knowledge


Demonstrated selling skills


Good communication and interpersonal skills


Knowledge of merchandising techniques


Good driving skills


Excellent phone etiquette


General product knowledge


Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License and compliance with the Company's Diver Qualification Policy

The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by associates assigned to this classification.




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