compliance and chargeback director

4 weeks ago


New York, New York, United States SBH Fashion Full time

Key Job Responsibilities include, but not limited to:
Take ownership of internal QA and QC to help minimize compliance gaps with our retail partners.
Identify all chargeback claims received from all customers and vendors and plan process improvement to make them stop.
Manage customer complaints or inquiries regarding dispute claims in tandem with our Chargeback team.
Analyze and discuss information received during the dispute investigation with associates, customers, vendor(s).
Maintain the aging of deductions/chargebacks and keep current through monitoring, researching, and resolving in a timely manner.
Work with Shipping, Sales, AR, and Accounting teams to ensure compliance with vendor guides to prevent/minimize vendor compliance deductions.
Dispute and recover invalid deductions and reduce valid deductions.

Qualifications:
A Bachelor's degree in Accounting or Finance
7-10 years of chargeback/compliance experience.
Knowledge of accounting software, specifically general ledger and inventory systems
Proactive problem-solver who possesses critical thinking abilities.
Strong verbal and written communication skills
Excellent customer service skills
Ability to multi-task
Detail oriented, accurate
Positive attitude and strong work ethic

Salary:
$120,000

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