![Marriott International](https://contents.bebee.com/companies/us/marriott-international/avatar-e8aH9.png)
Rooms Operations Manager
1 month ago
Job Number
Job Category Rooms & Guest Services Operations
Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Room Service Operations Manager
6 days ago
Philadelphia, Pennsylvania, United States Philadelphia Brewing Company Full timeRoom Service Operations ManagerPosition OverviewThe Room Service Operations Manager is responsible for overseeing the daily activities of the In-Room Dining team, ensuring that all operations align with industry standards and deliver exceptional guest experiences.Key ResponsibilitiesDevelop and implement training programs for both servers and coordinators...
-
Operating Room
1 month ago
Philadelphia, Pennsylvania, United States Travel Nurse Across America Full timeWe're looking for Operating Room RNs for an immediate travel nurse opening in San Marcos, TX. The right RN should have 1-2 years recent acute care experience as a circulating nurse, and/or scrub nurse, and potentially RN first assistant. Read below for more requirements.As an OR Travel Nurse, you will assist physicians and medical staff in caring for...
-
Room Operations Supervisor
6 days ago
Philadelphia, Pennsylvania, United States Hilton City Avenue Full timeRoom Operations SupervisorPosition OverviewAt Hilton City Avenue, we operate continuously, necessitating flexible shift patterns, including weekends and holidays. The Room Operations Supervisor plays a pivotal role in overseeing the daily activities of the housekeeping team, ensuring exceptional service quality, guest satisfaction, and safety protocols are...
-
Operating Room Nurse Specialist
15 hours ago
Philadelphia, Pennsylvania, United States TotalMed Full timePosition OverviewWe are currently looking for a Registered Nurse specializing in the Operating Room to join our esteemed team at TotalMed. This role involves providing exceptional nursing care in a dynamic surgical environment.Key ResponsibilitiesDeliver comprehensive nursing care to patients undergoing surgical procedures.Collaborate with surgeons and...
-
Pediatric Operating Room Nurse
12 hours ago
Philadelphia, Pennsylvania, United States Shriners Hospitals for Children - Philadelphia Full timePediatric Operating Room NurseCompany OverviewShriners Hospitals for Children - Philadelphia is a community that cherishes, supports, and respects each member. We are dedicated to delivering exceptional patient care while embracing interdisciplinary education and research that has a global influence. Our environment promotes learning that values...
-
Operating Room Travel Nurse
10 hours ago
Philadelphia, Pennsylvania, United States Advantis Medical Full timePosition Overview:Advantis Medical is currently seeking a skilled Operating Room Registered Nurse (RN) for a travel nursing opportunity. This role is designed for a dedicated professional ready to provide exceptional care in a dynamic environment.Job Specifications:Specialty: Operating RoomDiscipline: RNContract Duration: 13 weeksWeekly Hours: 40 hoursShift:...
-
Philadelphia, Pennsylvania, United States RTG Medical-Allied Full timePosition OverviewRTG Medical-Allied is currently in search of a skilled Cardiovascular Operating Room Technologist for a travel assignment.Key ResponsibilitiesSpecialty: CVOR TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelWork Schedule40 hours per weekShift: 8 hours, daysCompensationThe pay package is structured around 8-hour shifts...
-
Operating Room Travel Nurse
5 days ago
Philadelphia, Pennsylvania, United States Supplemental Health Care Full timePosition Overview:Supplemental Health Care is currently seeking a travel nurse RN specializing in the Operating Room for an exciting opportunity.Job Details:Specialty: OR - Operating RoomDiscipline: RNDuration: 13 weeksHours: 40 hours per weekShift: 8 hoursEmployment Type: TravelAbout the Role:We are collaborating with a healthcare facility to recruit...
-
Registered Nurse
6 days ago
Philadelphia, Pennsylvania, United States Health Advocates Network-Pennsylvania Full timeHealth Advocates Network-Pennsylvania is actively seeking a Travel Nurse RN specializing in the Operating Room for a travel nursing position.Position OverviewSpecialty: OR - Operating RoomDiscipline: RNEmployment Type: TravelWeekly Hours: 40Shift: 8 hours, eveningsContract Duration: 13 weeksWe are urgently looking for experienced OR Registered Nurses (RNs)...
-
Registered Nurse
13 hours ago
Philadelphia, Pennsylvania, United States Health Advocates Network-Pennsylvania Full timePosition OverviewHealth Advocates Network-Pennsylvania is actively seeking a Travel Nurse RN specializing in Operating Room services for a travel nursing opportunity.Job Details & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: 13 weeksWeekly Hours: 40 hoursShift: 8 hours, eveningsEmployment Type: TravelWe are urgently in need of OR...
-
Registered Nurse
8 hours ago
Philadelphia, Pennsylvania, United States Health Advocates Network-Pennsylvania Full timePosition OverviewHealth Advocates Network-Pennsylvania is actively seeking a Travel Nurse RN specializing in Operating Room services for a temporary nursing role.Job DetailsSpecialty: Operating Room (OR)Discipline: Registered Nurse (RN)Employment Type: TravelContract Duration: 13 weeksWeekly Hours: 40 hoursShift Type: Evening shifts (8 hours)We are in urgent...
-
Operating Room Travel Nurse Position
17 hours ago
Philadelphia, Pennsylvania, United States RTG Medical-Nursing Full timeJob OverviewRTG Medical-Nursing is actively seeking a travel nurse RN specializing in the Operating Room for an exciting travel nursing opportunity.Job Details & RequirementsSpecialty: OR - Operating RoomDiscipline: RNDuration: 13 weeksWeekly Hours: 40 hoursShift: 8 hours, day shiftsEmployment Type: TravelRTG Medical Job ID #u5wu9. Compensation package is...
-
Operating Room Travel Nurse Position
17 hours ago
Philadelphia, Pennsylvania, United States RTG Medical-Nursing Full timeJob OverviewRTG Medical-Nursing is currently seeking a travel nurse RN specializing in Operating Room services for an exciting travel nursing opportunity.Position DetailsSpecialty: OR - Operating RoomDiscipline: RNDuration: 13 weeksWeekly Hours: 40 hoursShift: 8 hours, daysEmployment Type: TravelRTG Medical Job ID #u5wu9. Compensation package is structured...
-
Travel Registered Nurse
5 days ago
Philadelphia, Pennsylvania, United States Triage Staffing Full timeTriage Staffing is in search of a travel nurse for an exciting opportunity as a Registered Nurse in the Operating Room. Job Overview As a travel nurse, you will be part of a dynamic healthcare team, providing essential services in the operating room. This role requires a dedicated professional who is ready to take on the challenges of a fast-paced...
-
Housekeeping Operations Manager
6 days ago
Philadelphia, Pennsylvania, United States Rivers Casino Full timeOverview: The Housekeeping Operations Manager plays a pivotal role in overseeing and coordinating the housekeeping division within the establishment, ensuring exceptional service delivery to guests. Key Responsibilities:Supervise and support all housekeeping staff, including room attendants and housekeepers.Organize, plan, and monitor team activities to meet...
-
Operating Room Travel Nurse Position
6 days ago
Philadelphia, Pennsylvania, United States MedPro Healthcare Staffing Full timeMedPro Healthcare Staffing is currently seeking a skilled travel nurse RN specializing in the Operating Room for an exciting opportunity. Position OverviewAs a travel nurse RN in the Operating Room, you will play a crucial role in delivering exceptional patient care during surgical procedures. This position requires a dedicated professional with a strong...
-
Traveling Operating Room Nurse Position
12 hours ago
Philadelphia, Pennsylvania, United States MedPro Healthcare Staffing Full timeMedPro Healthcare Staffing is actively seeking a skilled travel nurse RN specializing in the Operating Room for an exciting travel nursing opportunity.Position OverviewThe role involves providing exceptional patient care in the Operating Room environment, ensuring that all surgical procedures are conducted smoothly and efficiently.Key ResponsibilitiesDeliver...
-
Certified Surgical Technician
16 hours ago
Philadelphia, Pennsylvania, United States Thomas Jefferson Univ Full timePosition Reference: To qualify for this role, candidates must possess a Surgical Tech Certification from an accredited institution, or obtain certification within six months of graduation.Become a vital part of the mission to enhance lives as a Certified Surgical Technician at Thomas Jefferson University. With a workforce exceeding 42,000, we are the second...
-
Traveling RN for Operating Room
12 hours ago
Philadelphia, Pennsylvania, United States RTG Medical-Nursing Full timeRTG Medical-Nursing is currently seeking a travel nurse RN specializing in the Operating Room for an exciting travel nursing opportunity.Position OverviewSpecialty: Operating RoomDiscipline: Registered Nurse (RN)Employment Type: TravelJob DetailsDuration: 13 weeksWeekly Hours: 36 hoursShift: 12-hour night shiftsThis position offers a competitive pay package...
-
Operating Room Travel Nurse Position
5 days ago
Philadelphia, Pennsylvania, United States Advantis Medical Full timeAdvantis Medical is currently seeking a skilled travel nurse RN specializing in the Operating Room for an exciting opportunity. Job Overview As a travel nurse, you will play a crucial role in delivering high-quality care to patients in the Operating Room. This position offers a contract duration of 13 weeks with evening shifts and a commitment of 40 hours...