Lead Medical Support Assistant
3 weeks ago
THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information.
Duties
Major duties include, but are not limited to:
- Trains new hires.
- Monitors AMSA(s) during calls (for training purposes).
- Monitors and schedules patients for treatment.
- Reviews work of full performance and developmental AMSA(s) for accuracy and completeness.
- Identifies backlog in workload and potential procedural problems by observation and monitoring activities of the AMSA(s).
- Assists AMSA(s) with difficult problems by providing accurate instructions and workable solutions.
- Obtains medical information from patients, documents information accurately in the appropriate system, communicates accurately and timely to the appropriate clinician, pharmacy representative, or team as needed.
- Work also includes recording schedules and reconciling workload
Telework: Telework may be available, at the discretion of Management, after completion of in person training and 90 days of demonstrated competence
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required
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