Associate Onboarding Manager
4 weeks ago
Job Details
Job Location
USA Remote - Nashville, TN
Remote Type
Fully Remote
Position Type
Full Time
Education Level
4 Year Degree
Travel Percentage
Negligible
Job Shift
Day
Job Category
Implementation
Description
As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.
What does our values-based culture offer you?
- A collaborative work environment
- A mission-oriented mindset
- Work-from-home flexibility
- A chance to grow your career
All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation
We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.
We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you
We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.
Your Role As a HealthStreamer
Position Summary
The Associate Onboarding Manager will be responsible for onboarding new and existing customers to the HealthStream platform, application or other learning/competency development products, as assigned. This individual will be responsible for all phases of the onboarding process through application of basic project management methodology as well as utilizing a consultative approach to providing the best solutions for HealthStream customer needs. The Associate Onboarding Manager will be responsible for the deployment of the product and assisting customers with all technical, operational, and training steps necessary for a successful onboarding experience.
Essential Duties and Responsibilities
You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.
- Implement new products, solutions, and applications, activate new content/products, and work with project managers regarding large scale projects as required. Apply basic project management methodology as well as a consultative approach.
- Assist customers with defining key personnel, best practices, training and deployment via thorough consultation of key system needs.
- Serve as the first tier of escalation for customers during the onboarding process, to assist in resolving concerns, conflicts or challenges.
- Maintain project artifacts and achieve department metrics throughout customer onboarding process.
- Manage project scope and customer expectations throughout onboarding process.
- Maintain weekly status report of all ongoing onboarding projects to team manager.
- Create and maintain department documentation and assist with onboarding new products into department.
- Work with database administrators to clearly define and document defects identified during onboarding process.
- Meet or exceed the department's customer satisfaction rating goal.
- May be required to successfully complete a product certification exam or other competency as directed by the team leadership or company leadership
Qualifications
What You Will Need to be Successful
Education, Experience and Knowledge Required
- 2+ years of experience in customer onboarding, implementations, customer service, account management or a related role
- Experience with managing projects and/or project management methodology
- Experience with web-based software. SAAS preferred.
- Experience troubleshooting web-based software on multiple platforms
- Experience with Microsoft Word and Excel
- Experience with Salesforce preferred
- Experience guiding customers to best practices for implementing applications preferred
- Experience forecasting and managing implementation schedules preferred
- Experience problem-solving issues related to web-based software and data files
- Have a basic understanding of software implementation lifecycle
- High school diploma required. Bachelor's degree preferred or equivalent years of experience.
Skills and Abilities Required
- Project Management (certification not required)
- Excellent verbal and written communication skills
- Excellent customer service skills
- Excellent critical thinking skills
- Time management skills
- Ability to read, analyze, and interpret basic Excel and tab-delimited data files
- Ability to work independently and within a team dynamic
- Ability to follow outlined policies and procedures
- Ability to translate technical requirements into non-technical terminology
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team We hope you join us and be a HealthStreamer
-
Associate Project Manager
2 weeks ago
Nashville, Tennessee, United States i3 Verticals Management Services, Inc. Full timeJob DescriptionJob DescriptionJOB TITLE: Associate Project ManagerDEPARTMENT: Enterprise Solutions - UtilitiesREPORTS TO: Professional Services ManagerJOB LOCATION: RemoteTRAVEL: Up to 20%SUMMARY OF POSITION:A Project Manager within Enterprise Services plans, directs, and coordinates activities and team resources for Professional Services implementation...
-
Associate Logistics Manager
4 weeks ago
Nashville, Tennessee, United States HCA Healthcare Full timeDescription IntroductionDo you have the career opportunities as an Associate Logistics Manager you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the...
-
Associate Logistics Manager
1 month ago
Nashville, Tennessee, United States HCA Healthcare Full timeDescription IntroductionDo you have the career opportunities as an Associate Logistics Manager you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the...
-
Associate District Manager
2 weeks ago
Nashville, Tennessee, United States ADP Full timeAssociate District ManagerReq Number: 216436Category: SalesPosted Date: January 19, 2022Work Location(s): Nashville , TN , US ADP is hiring a Sales Representative, Human Resources Outsourcing (HRO).If so, this may be the opportunity youve been searching for. Read on and decide for yourself.In this role, you will close sales and win new business within a...
-
Associate Project Manager
2 weeks ago
Nashville, Tennessee, United States CereCore Full timeClassification: Contract Contract Length: 12-months Job ID: Location: Nashville, TN CereCore provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America's top-performing...
-
Nashville, Tennessee, United States The Cigna Group Full timeThe job profile for this position is Segment Marketing Manager, which is a Band 4 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,...
-
Nashville, Tennessee, United States The Cigna Group Full timeThe job profile for this position is Segment Marketing Manager, which is a Band 4 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,...
-
Front Desk Associate
2 weeks ago
Nashville, Tennessee, United States RELIVE Tennessee Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryEmployee discountsOpportunity for advancementPaid time offWellness resourcesBenefits/PerksAttractive Compensation PackageGrowth OpportunitiesService Benefits - Varying per LocationTransferable Skill DevelopmentCompany OverviewRELIVE is the premier health and wellness center in the country where...
-
Associate Program Manager
2 weeks ago
Nashville, Tennessee, United States Vanderbilt University Medical Center Full timeDiscover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...
-
Identity and Access Management
2 weeks ago
Nashville, Tennessee, United States Regions Bank Full timeDescription : At Regions, the Identity and Access Management (IAM) Analyst is responsible for working cross-functionally with business and IT partners, as well as external service partners to deliver the Identity Governance and Administration (IGA) capabilities across Regions. This role supports internal and external audits and regulatory compliance...
-
Customer Success Manager
2 weeks ago
Nashville, Tennessee, United States HealthStream Full timeAs the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to...
-
General Manager
2 weeks ago
Nashville, Tennessee, United States Smoothie King (SKFI) Full timeJoin Smoothie King Team as General Manager Are you someone looking for more than just a job? Smoothie King is the perfect place for you to turn your purpose into passion. Since the launch of the first nutritional Smoothie franchise in 1973, our mission has been to inspire people to lead a healthy and active lifestyle. With over 1300 stores and counting,...
-
Application Development Senior Manager- Hybrid
1 month ago
Nashville, Tennessee, United States The Cigna Group Full timeThe job profile for this position is Application Development Senior Manager, which is a Band 4 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Application Development Senior Manager- Hybrid
4 weeks ago
Nashville, Tennessee, United States The Cigna Group Full timeThe job profile for this position is Application Development Senior Manager, which is a Band 4 Management Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
General Manager
2 weeks ago
Nashville, Tennessee, United States Dream Hotel Nashville Full timeStateside Kitchen celebrates American culinary classics from thoughtfully sourced ingredients. Our menu features crowd pleasing dishes from little gem Caesar salad and spinach artichoke dip to steak frites, our signature burger with hand cut fries, and paying homage to one of Nashville's musts - hot chicken sandwich. Within a striking space and double height...
-
Learning and Development Manager
2 weeks ago
Nashville, Tennessee, United States VetJobs Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
IT Project Manager
2 weeks ago
Nashville, Tennessee, United States Crescens Inc. Full timeJob Title: IT Project ManagerLocation: Nashville, TN (Remote)Duration: 12 months Note: Candidate must be local, must be able to be onsite for onboarding, technology needs, and as required. Job descriptions:Client is need of a solid, consistent and creative Project Manager who can work in an open and collaborative team environment. The person in this role...
-
Restaurant General Manager
2 weeks ago
Nashville, Tennessee, United States Hyatt Hotels Corp. Full timeStateside Kitchen celebrates American culinary classics from thoughtfully sourced ingredients. Our menu features crowd pleasing dishes from little gem Caesar salad and spinach artichoke dip to steak frites, our signature burger with hand cut fries, and paying homage to one of Nashville's musts - hot chicken sandwich. Within a striking space and double height...
-
Branch Service Manager
4 weeks ago
Nashville, Tennessee, United States Royal Bank of Canada Full timeJob SummaryWhat is the opportunity? Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manager (BSM) is a player-coach role, acting as the primary liaison between the Complex management...
-
Cashier Associate
2 weeks ago
Nashville, Tennessee, United States Burlington Full timeIf you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a **Cashier** Are you a people person with an outgoing and friendly demeanor? Can you think on your feet in a fast-paced and demanding environment? Do you enjoy the satisfaction of positively impacting someone's day? If so, this may...