Customer Success Manager

1 month ago

New York, New York, United States Justworks Full time
Who You Are

You are a customer fanatic with a proven track record of going above and beyond for your customers You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams. Customer Success Managers are the customer's voice here at Justworks. They are also the face of the Justworks brand to our customers, and by finding new, win-win opportunities, catalyze company growth. Needless to say, Customer Success Managers play a vital role at Justworks, and we are building a world-class team

Your Success ProfileWhat You Will Work On
Engage and develop relationships with administrators and executives to develop an understanding of our customer's business objectives and needs to consistently demonstrate value throughout the customer journey.
Proactively ensures customer satisfaction and drives value through routine interactions and business reviews
Monitors and identifies customers that are at risk to initiate retention strategies proactively
Promotes new key products, benefits, and program initiatives to the customer
Provide expert-level guidance to customers around Justworks' continually expanding product and service offerings, identifying, qualifying, and facilitating new sales opportunities
Identifies opportunities to create Justworks advocates by promoting referral programs and other engagement incentives
Advocates for the customer by highlighting and communicating trends, challenges, and other feedback to internal Justworks teams
Acts as the primary liaison or steward between the customer, Justworks, and third parties serving as a strategic partner and facilitating introductions when needed
Conduct conversations for Health Insurance Renewals and End Of Year and then drive completion in partnership with Customer Success Operations Specialists
Partner with Customer Success Operations Specialists to explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms as needed
Organize and project manage complex issues internally to ensure the success of the customer on the platform
Display a high level of professionalism and compassion when working with each account on sensitive matters
Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Customer Success Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications
Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
Experience in healthcare, HR, or insurance industries preferred
Experience in HR Tech/SaaS is a plus
Excellent organizational, written, and verbal communication skills
Strong attention to detail with the ability to manage competing priorities and multi-task
Demonstrated track record of a passion for Customer Success and driving retention strategies
Aptitude to be consultative and innovative when problem-solving
Ability to work as part of a team and be resourceful and adaptable

The base wage range for this position based in our New York City Office is targeted at $36.06 to $39.67 per hour.

#LI-Hybrid #LI-CD1
Justworks focuses on Internet, SaaS, Enterprise Software, Payments, and Human Resources. Their company has offices in New York City and New York. They have a large team that's between employees. To date, Justworks has raised $143M of funding; their latest round was closed on January 2020.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.

  • Customer Success Operations Manager

    7 days ago

    New York, New York, United States Contentsquare Full time

    About the Opportunity:The mission of the Customer Success Operations team is to align customer success strategy to its execution. This person will serve as a business partner and direct theater support for Mid-Market Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and...

  • Senior Customer Success Manager

    7 days ago

    New York, New York, United States Thoropass Full time

    Senior Customer Success Manager Work with tech startups, engage with their founders and leadership teams to help them improve their communications at all levels of the organization, maintain their customer relationships, network, implement success programs, contribute to sales, onboard and train clients, and minimize churn. Requires a Bachelors degree in...

  • Senior Customer Success Manager

    1 month ago

    New York, New York, United States Surfside Full time

    Senior Customer Success Manager - Advertising/Marketing TechnologySurfside is an end-to-end marketing technology that aggregates first-party data across all customer touchpoints, allowing advertisers the ability to better understand, target, and measure how to influence current and future customers. Powered by the only cannabis-focused customer data platform...

  • Director of Customer Success

    7 days ago

    New York, New York, United States VidMob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Customer Success Engineer

    2 weeks ago

    New York, New York, United States Fortanix Full time

    About Us: Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and...

  • Crypto Customer Success Intern

    4 weeks ago

    New York, New York, United States Token Metrics Full time

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.To be successful as a...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Merkle Science Full time

    About Merkle ScienceMerkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide...

  • Client Success Manager

    1 day ago

    New York, New York, United States Seedtag Full time

    We are looking for a talented Client Success Manager to join our New York office and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    3 weeks ago

    New York, New York, United States Vidmob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • Sr. Client Success Manager

    3 weeks ago

    New York, New York, United States Vidmob Full time

    Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world's largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob's influence lies in its partnerships and...

  • School Success Intern

    1 month ago

    New York, New York, United States International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Manager, Customer Insights

    1 day ago

    New York, New York, United States MetLife Full time

    Description and Requirements Role Value Proposition : MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a...

  • Customer Service Manager, Airport Workforce Management

    1 day ago

    New York, New York, United States American Airlines Full time

    Customer Service Manager, Airport Workforce ManagementCustomer Service Manager, Airport Workforce ManagementDate: Feb 28, 2024Location: LaGuardia Apt (LGA-TRML) Additional Locations: NoneRequisition ID: 71797 This job will continue to be posted until at least 3/6/2024. If interested, please apply prior to this date.IntroAre you ready to explore a world of...

  • AfterSchool Associate

    4 weeks ago

    New York, New York, United States Success Academy Charter Schools Full time

    Thanks for your interest in Success Academy Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community We work tirelessly every day to ensure each child in NYC...

  • Lead Advocacy

    1 day ago

    New York, New York, United States Success Academy Charter Schools Full time

    Thanks for your interest in Success Academy Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community We work tirelessly every day to ensure each child in NYC...

  • School Athletic Teacher

    2 weeks ago

    New York, New York, United States Success Academy Charter Schools Full time

    Thanks for your interest in Success Academy Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community We work tirelessly every day to ensure each child in NYC...

  • Customer Experience

    1 day ago

    New York, New York, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sports Performance Strength Conditioning Coach

    5 days ago

    New York, New York, United States Success Academy Charter Schools Full time

    Thanks for your interest in Success Academy Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community We work tirelessly every day to ensure each child in NYC...

  • Account Manager

    3 weeks ago

    New York, New York, United States Blue Bite Full time

    Role DescriptionOur fast-growing company is looking for an Account Manager to support the Customer Success team with onboarding new customers and managing existing customers. A successful candidate will have experience in web development, strong interpersonal and organizational skills, and a keen attention to detail. Success in this role will be measured by...

  • Senior Manager

    3 weeks ago

    New York, New York, United States PlayPlay Full time

    PlayPlay is the video creation platform that enables marketing and communication teams to turn any message into a memorable video. Since 2017, PlayPlay has been growing exponentially:2500+ large and mid-sized companies across the globe (including two-thirds of the CAC40)230+ employees in Paris, New York and Berlin;65 M$ raised (series A and B);Member of the...