Center Medical Director-Metairie

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

ESSENTIAL JOB FUNCTIONS:
The Medical Director, Transitional Care will spend at least half of their time devoted to leading the transitional care team in the activities described above. This position may also have additional duties in the market, depending upon their areas of expertise and the needs of the market. They may include:

• Serving as the primary care physician for a partial panel of our patients.
• Serving as the hospitalist or skilled nursing facility physician for some of our patients (providing direct care in those facilities),
• Time dedicated to utilization review and management.
• Participation in Targeted Coverage Time- which is time providing care for patients whose primary care physician is on paid time off or otherwise unavailable.
• Coaching physicians and other clinicians in support of the overall quality and performance in the market
• Deliver introductory training for all new practitioners.
• Help MCMO with physician meetings, training, and education of PCPs and administrative and support staff.
• Develop internal training materials and SOPs focused on the clinical development of the ChenMed/JenCare team.
• Participate in team meetings and lead focused clinical discussions in market huddles, team meetings, and Humana JOC meetings.

The exact division of time dedicated to different duties will depend on market needs and will be determined by the Market Chief Medical Officer.
Markers of success:

• Market sick days/1000 will meet local market goals
• Decreasing 7, 30, and 90 day hospital and SNF readmission rates
• Safely minimized hospital and SNF length of stays
• Market Part A costs will meet local market goals
• Transitional care team is capturing > 95% of inpatient care episodes
• Transitional care team is completing post discharge care plans on > 90% of discharges

KNOWLEDGE, SKILLS AND ABILITIES:

• This physician will need to possess strong clinical skills in the management of seniors with complex medical needs throughout all environments of care.
• Strong leadership and communication skills, the ability to build relationships with external organizations, and interest in information technology applications in medical settings.
• As leader of a transitional care team, this physician will need to effectively lead and manage the daily activities of the team members.
• Cultivate strong relationships with our primary care physicians, their center based care teams, and other staff.
• Good analytical skills and the ability to manage for results.
• Excellent medical skills
• Conflict management and resolution skills, and ideally, experience of population risk management or complex chronic disease care management.
• Fluent in English

EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:

• Medical Degree is required
• At least three (3) years of post-residency experience.
• At least three (3) years of experience in management preferred.
• Valid and current license in the state of the region
• An MBA, or other related advanced business/healthcare degree or documented training (e.g., ACPE programs) preferred
• Prefer prior experience in quality improvement and or medical/healthcare leadership activities.
• Previous experience working with interdisciplinary teams.

ESSENTIAL BEHAVIORS AND SKILLS (for own panel initially and progressively is accountable for center):

• Availability and Accessibility to build trust from their patients. It is expected that CMDs will make themselves as available to their patients as possible by being open and available for walk-in visits and answering phone calls and messages in a timely manner
• Service Orientation: CMDs provide care that they would want for a family member or for themselves to each patient at every interaction
• Evidence Based Medicine: The CMD remains updated on evidence-based medicine, but also recognizes that factors outside of traditional medicine, like lifestyle and nutrition, have a large impact on patient health outcomes. The CMD stays up to date on clinical, nutritional, and lifestyle-based interventions to improve outcomes
• Physician Leadership is integral to good healthcare, so the CMD must be willing to continuously work to develop and improve leadership skills for the benefit of one's patients, their team, their center and the company
• Quality: Our patients deserve the highest quality of care. This requires a willingness to work with the care teams towards achieving high quality outcomes and quality measures. At the same time, CMD will always be looking for ways to continuously and systematically improve their practice of medicine and the operations of their center
• Influence: CMD must competently and compassionately influence their patients, their teams, and themselves to achieve the best outcomes
• Self-Care: A CMD can take the best care of their patients when they are adequately caring for themselves physically, mentally, socially and spiritually. Physician wellness is important for sustainability and promoting the health of physicians, staff, and patients
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software as used in the company
• Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally (up to 25%) regionally and nationally for recruiting or training purposes
• Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required
• Current, active MD licensure in state of employment is required
• Board Eligibility is required; Board Certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred
• Once Board certified, CMD will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required
• Must have a current DEA number for schedule II-V controlled substances
• Basic Life Support (BLS) certification required
• A minimum of two (2) years' clinical experience in geriatric, adult or family practice setting preferred
• A minimum of two (2) years' clinical leadership experience is preferred
• May be an existing high performing PCP or PCP Partner at Chen Med with a proven ability to manage a panel of >350 patients with outstanding clinical, customer service and cost efficiency. Preferred to have been with the organization >2 years, be a recognized leader among peers, and be able to lead teams in quality and performance improvement initiatives
• Will need to successfully complete full medical director training prior to promotion to Senior Medical Director

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

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