IT Specialist

2 weeks ago


Washington, Washington, D.C., United States Office Of Administration Full time
As a IT Specialist (APPSW), GS /14, your typical work assignments may include the following:
Administration of cloud hosted solutions, primarily Software-as-a-Service, on a day-to-day basis.

Performs maintenance tasks on supported platforms, such as configuration, user management, license management, reporting, security controls, and data management.

Provides technical project management of cloud implementation or enhancement initiatives, which requires planning and coordinating complex projects involving the study and understanding of technical and administrative work processes within the EOP.

Implements industry standard project management practices, tools, and techniques to manage and control projects throughout their project life cycle and influence change in OCEA.

Creates and ownership of project plans, charters, status reports, risk/issue identification, budget/staffing needs, and other documentation.

Maintains supported platforms including software updates and upgrades, in coordination with the platform vendor(s), integrator(s), product owners, and other stakeholders as required.

Serves as the tier 2 or tier 3 point of escalation from service desk for issues related to supported platforms.

Serves as a Contracting Officer's Representative (COR) on one or more contracts and providing technical direction to industry partners.



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