Vice President of Field Service

2 months ago

Lombard, Illinois, United States MPW Industrial Services Full time

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

SUMMARY OF RESPONSIBILITY:

The Vice President of Field Service is part of a cross-functional (Sales, Ops, Service) leadership team responsible for the customer satisfaction, top-line growth, and profit of ~ 1⁄4 of the field organization. She/he will direct the business strategy, organizational imperatives, and the achievement of all customer, employee, operational, innovation, and financial goals in specified territory. They will lead all service employees in the territory and will leverage Numotion support staff from the cross-functional matrix. This leadership role is critical to Numotion being the leading service provider to our customers. This individual must be able to work out of our Chicago, IL, Milwaukee, WI, Kansas City, MO, St. Louis, MO, Houston, TX or Dallas, TX locations.

Essential Functions:

Lead and develop the service team in her/his territory, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving/surpassing the targets for each.
Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit.
Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement change where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation.
Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives.
Leads and implements Numotion Service & Repair best practices and driving universal service and repair processes within the territory.
Maintaining up-to-date understanding of industry trends and technical developments that effect business unit growth and funding of complex rehab products and repair, products, and services.
Engages and partners closely with cross functional business leaders and units, providing open communication and ensuring processes align to the achievement of the most important shared goals.
Leads and cultivates a culture of Numotion Values, Leadership Principles, and business imperatives.
Accountable for developing and sustaining a culture of customer service excellence to include measurements and continuous improvement.
Develop and execute on change efforts as required to improve efficiencies and execute on business commitments.
Provides business unit leadership and direction on all corporate compliance matters.
Perform other job-related duties and responsibilities as may be assigned from time to time.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

Required

Bachelors' degree in related field or equivalent combination of experience and education.
Minimum of seven years operational management experience.
Minimum of five years' experience within a healthcare area with responsibility for:
Functional and strategic aspects of multi-location operations
Management and development for a staff of 25+ members
Leadership and organizational development

Preferred
Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization
Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address
Personable – communicates inspirationally across large, distributed teams and demonstrated ability to develop leaders across multiple different functions and business imperatives within the organization
Collaborative – demonstrated ability to work with multiple layers of an organization and disparate teams to get aligned around the execution of shared goals
Prior experience working in durable medical equipment industry
Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals
Strong background and experience in service & repair processes, technologies, and innovations
Proven prior ability to act as a change agent and leading the acceptance of change within a rapidly changing environment
Previous experience with healthcare accreditation process and business requirements
Ability to develop and execute multiple business priorities and approaches to meet objectives
Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers
Superior communication skills, both written and verbal, to effectively address all levels within the organization
Knowledge of MS Word, Excel, PowerPoint and Outlook

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Skills
Required Experience

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