Operations Analyst

1 month ago

Jacksonville, Florida, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

No Degree

Travel Percentage :

0%

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

Responsible for all aspects of assigned technical projects.

Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing?

  • Investigates known error conditions and follows prescribed error correction procedures.
  • Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
  • Develops recommendations to solve problems and issues related to business operations.
  • Analyzes and documents business processes and metrics and identifies improvement opportunities.
  • Analyzes and implements changes or additions to software systems and procedures.
  • Performs research and analysis to support business operations and presents findings to manager or leader.
  • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
  • Makes use of available documentation to resolve errors.
  • When solving a system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.
  • May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.
  • Maintains the enterprise resource planning systems and ensures data structure is accurate.
  • Provides recommendations to operations leadership on system errors and/or process errors in the Digital Banking lifecycle.
  • Completes project assignments and special projects commensurate with job expectations.
  • Provides business line reporting to identified stakeholders and provides appropriate insights.
  • Builds budget and financial forecast and coordinates with delivery team to plan out resources.
  • Adds resource data entry records to ERP software systems and makes appropriate corrections from project teams.
  • Administers time sheet buckets to appropriate business resources as directed from Practice Management Lead.
  • May perform special projects upon request and on occasion.
  • Other related duties assigned as needed.

What you will need:

  • Knowledge of project management standards, processes, procedures and guidelines
  • Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
  • Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma
  • Knowledge of financial services industry
  • Knowledge of company's products and services
  • Demonstrated skill in managing project budgets and timelines.

Added Bonus if you Have:

  • Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
  • Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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