Store Manager, Highland Village

3 weeks ago

Houston, Texas, United States Sephora Full time

Job ID:
Location Name: TX-Highland Village (0404)
Address: 3942 Westheimer Road, Space #105, Houston, TX 77027, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Stores - Leadership
Is This Position Eligible for Remote? : [[req_remoteeligible]]

The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.

Key Responsibilities:

Leading Store Operations and Sales:

  • Oversee daily store operations, ensuring a smooth and efficient client experience.
  • Develop and implement strategies to drive store sales and increase profitability.
  • Coordinate and oversee sales and profitability, performance, service, and operations.

Team Leadership and Development:

  • Lead, coach, and motivate a team of associates to meet or exceed sales targets.
  • Conduct performance appraisals, manage employee development and provide ongoing feedback.
  • Manage the leadership team, ensuring effective collaboration and achievement of store goals.

Client Satisfaction and Service:

  • Ensure high levels of client satisfaction through excellent service.
  • Handle client complaints and provide appropriate solutions.
  • Work to ensure client loyalty and engagement by supporting client loyalty programs and services.

Store Standards and Compliance:

  • Maintain outstanding store condition and visual merchandising standards.
  • Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
  • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

  • Manage inventory levels to ensure product availability.
  • Allocate resources and handle staffing, ensuring optimal productivity and performance.

Qualifications/Experience:

  • Proven successful experience as a retail manager.
  • 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
  • Strong leadership skills and business acumen.
  • Client management skills.
  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
  • Adherence to Sephora's dress code and policies in the Sephora Employee Handbook #L1-LS2

COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

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