Pharmacy Customer Service Associate
4 weeks ago
Job Description:
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Job ID: BR
Title: Pharmacy Customer Service Associate
Company Indicator: Walgreens Boots Alliance
Employment Type: Flexible hours
Job Function: Retail
Full Store Address: 3201 W 6TH ST,LOS ANGELES,CA,90020
Full District Office Address: 3201 W 6TH ST,LOS ANGELES,CA, S
External Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser
Shift: Various
Store: 05879-LOS ANGELES CA
-
Pharmacy Customer Service Associate
4 weeks ago
Los Angeles, California, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for...
-
Compounding Pharmacy Technician
2 weeks ago
Los Angeles, California, United States Independent West LA Retail Pharmacy Full timeCompounding Pharmacy technician wanted for an independent pharmacy located in West Los Angeles, CA. This is a full-time position. We do only Non-Sterile compounds. Minimum 3 years of COMPOUNDING experience a must at a compounding pharmacy (not including internships or externships) Valid California Pharmacy Technician license requiredResponsibilities:...
-
Pharmacy Technician
2 weeks ago
Los Angeles, California, United States Capsule Full timeAbout CapsuleCapsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by...
-
Pharmacy Technician I
2 months ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Pharmacy Technician I
4 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Pharmacy Technician I
6 days ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
LP Customer Service Associate
2 weeks ago
Los Angeles, California, United States T.J. Maxx Full timeT.J. Maxx Martin Luther King Jr Blvd 90008 [Asset Protection / Security] As a Loss Prevention Customer Service Associate at T.J.Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer...
-
Pharmacy Technician I
2 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timePharmacy Technician IJob Category: ClinicalDepartment: Pharmacy & FormularyLocation:Los Angeles, CA, US, 90017Position Type: Full TimeRequisition ID: 11267Salary Range: $55, Min.) - $69, Mid.) - $82, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los...
-
Pharmacy Technician
2 weeks ago
Los Angeles, California, United States Mixlab Full timeMixlab, the fast-growing veterinary compounding pharmacy, is hiring a Pharmacy Technician in our Los Angeles pharmacy. We are looking for a Technician who is obsessed with details and is driven by an ability to #makeithappen for our customers and their furry (and scaly) friends no matter what. You will be an integral part in helping us to ensure our LA...
-
Outpatient Pharmacy Supervisor
1 month ago
Los Angeles, California, United States Kaiser Permanente Full timeJob Summary:Under the direction of the Outpatient Pharmacy Manager - Hourly or Outpatient Pharmacy Operations Manager, provides supervision and direction to subordinate Pharmacist and non-pharmacist employees at identified Outpatient Pharmacy location(s). Ensures compliance with Federal and State laws and regulations, Statewide Pharmacy Operations...
-
Outpatient Pharmacy Supervisor
4 weeks ago
Los Angeles, California, United States Kaiser Permanente Full timeJob Summary:Under the direction of the Outpatient Pharmacy Manager - Hourly or Outpatient Pharmacy Operations Manager, provides supervision and direction to subordinate Pharmacist and non-pharmacist employees at identified Outpatient Pharmacy location(s). Ensures compliance with Federal and State laws and regulations, Statewide Pharmacy Operations...
-
Pharmacy Intern Yr 3
2 weeks ago
Los Angeles, California, United States Rite Aid Full timeThe primary purpose of this position is to learn and develop the skills and abilities of a Pharmacist while attending Pharmacy school. All duties and responsibilities must be completed under the supervision of a registered Pharmacist. Responsibilitie Intern, Pharmacy, Retail, Business Services, Customer
-
Pharmacist In Charge
2 weeks ago
Los Angeles, California, United States Encino Center Pharmacy Full timeJoin Our Team as a Pharmacist In Charge at Encino Center Pharmacy!Encino Center Pharmacy is excited to welcome a Pharmacist In Charge (PIC) to our brand-new independent retail pharmacy. We are seeking a dedicated individual to take on the responsibility of overseeing the daily operations of the pharmacy, including dispensing medications prescribed by...
-
Retail Pharmacy Technician
2 weeks ago
Los Angeles, California, United States Soliant Full timeJob DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.Soliant Health is seeking a dedicated Pharmacy Technician for an opportunity within a Los Angeles County Correctional Facility for a long-term, open-ended contract. Scheduling will include 7.5 hour shifts, daily and shifts maybe flexible. The Pharmacy Technician will perform various...
-
Inpatient Pharmacy Tech
4 weeks ago
Los Angeles, California, United States Kaiser Permanente Full timeJob Summary:Under direction of a licensed pharmacist, prepares, dispenses and distributes medications, pharmaceutical products, and intravenous admixtures, including hazardous drugs.Maintains pharmacy inventory and equipment.Assists other healthcare professionals by taking initiative and troubleshooting problems, review and obtain medication lists, making...
-
Inpatient Pharmacy Tech
2 months ago
Los Angeles, California, United States Kaiser Permanente Full timeJob Summary:Under direction of a licensed pharmacist, prepares, dispenses and distributes medications, pharmaceutical products, and intravenous admixtures, including hazardous drugs.Maintains pharmacy inventory and equipment.Assists other healthcare professionals by taking initiative and troubleshooting problems, review and obtain medication lists, making...
-
Inpatient Pharmacy Tech
2 weeks ago
Los Angeles, California, United States Kaiser Permanente Full timeJob Summary: Under direction of a licensed pharmacist, prepares, dispenses and distributes medications, pharmaceutical products, and intravenous admixtures, including hazardous drugs. Maintains pharmacy inventory and equipment. Assists other healthcare professionals by taking initiative and troubleshooting problems, review and obtain medication lists,...
-
Customer Relations Associate
2 weeks ago
Los Angeles, California, United States Cintron Solutions Full timeJob Description Job Description We're looking for a Customer Relations Associate to join our progressive marketing & sales firm in the Los Angeles area. Our firm conducts tailored marketing and promotional campaigns for some of the largest brands in the nation Our staff works with a multitude of community partners to maximize our outreach and ensure that...
-
Research Pharmacist
2 weeks ago
Los Angeles, California, United States Jackson Pharmacy Full timeJackson Pharmacy ProfessionalsResearch Pharmacist Opportunity in Los Angeles, CA. This is a full-time, permanent career opportunity This is a great fit for an experienced research and clinical Pharmacist leader that is ready to take their career to the next level At least 1 year of research experience required. Research Pharmacist Position Details:One of the...
-
customer service representative
2 weeks ago
Los Angeles, California, United States Family Dollar Full timeFamily Dollar South Vermont Avenue [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
