Client Success Senior Manager

2 days ago

Remote, Oregon, United States Employer Direct Healthcare Full time
About Employer Direct Healthcare

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.

About You:

  • You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
  • You CARE deeply for your customers. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
  • You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
  • A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
  • You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
  • INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.



Client Success Senior Manager - National & Strategic Accounts

As a Client Success, Senior Manager, you will work with our large and strategic employer clients, their consultants /brokers and partners to maintain exemplary service for the life of their partnership with us. You are accountable for partnering with the national account and strategic employer segment creating client value, loyalty, satisfaction, and retention. You will work closely alongside a Senior Account Executive to build and maintain our relationship, understand our clients' needs, ensure mutual value and partnership alignment and drive strategic growth.

Location: Remote | USA | Travel Required

Responsibilities:

  • Establish, cultivate, a manage and maintain the employer-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
  • Build relationships with key employer-client stakeholders, consultants, and brokers, recognizing the value each brings to employers
  • Meet with clients regularly (virtually and in-person) to provide program updates and address business concerns
  • Prepare, host and follow-up an annual priorities and goals planning session with the client
  • Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client utilizing and cost data to uncover actionable insights and help client elevate investment in the fertility and family building offering
  • Create and execute on the strategic retention and growth plan for each assigned client
  • Effectively plan, negotiate, and influence the interactions and relationships with employers, their brokers / consultants and internal team members to achieve strategic account goals
  • Work closely with the Account Executive to manage upsells of new product lines and renewals of current clients
  • Deliver on key KPIs, including sales performance, relationship satisfaction, marketing and retention metrics for employer clients
  • Resolve member abrasions that are escalated within EDH and work with other team members to identify the root cause of the escalation and the best path to resolve it

Requirements:

  • 9+ years of strategic and consultative account management/client success experience within healthcare, employee benefits, benefit consulting and/or insurance industries
  • Proven track record of working with national account/jumbo employer clients for client relationship management and consultation within healthcare benefits segment
  • Excellent negotiation, collaboration, listening and follow-up skills
  • Excellent messaging, positioning and presentation of information for client impact and decision-making
  • Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal while managing and holding key stakeholders accountable
  • Strong business and financial acumen; strong problem-solving, judgment and analytic skills
  • Prior experience and success in a fast-growing organization
  • Preferred to be based in the Southeast, and able to travel 30% for client and company meetings

Strong Candidates will:

  • Move Fast: Acting with urgency to respond to client and business needs
  • Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
  • Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
  • Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
  • Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
  • Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave


Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • Client Success Manager

    4 weeks ago

    Remote, Oregon, United States Ylopo Full time

    About UsYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we offer team members: a commitment...

  • Client Success Manager

    1 month ago

    Remote, Oregon, United States Ylopo Full time

    About UsYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we offer team members: a commitment...

  • Senior Customer Success Manager

    3 weeks ago

    Remote, Oregon, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States ABODO Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech and competitive intelligence software suite with strong growth...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Restaurant365 Full time

    As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Restaurant365 Full time

    As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Restaurant365 Full time

    Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...

  • Associate Client Success Manager

    4 weeks ago

    Remote, Oregon, United States Consensus Full time

    About Us: Consensus is a top place to work due to the incredible culture our employees have created. We strive to provide an opportunity to work with a great team with a compelling product with the objective that adding value in your work life fuels the rest of your life. We know that a winning company is built on the efforts of its people, and that's an...

  • Associate Client Success Manager

    4 weeks ago

    Remote, Oregon, United States Consensus Full time

    About Us: Consensus is a top place to work due to the incredible culture our employees have created. We strive to provide an opportunity to work with a great team with a compelling product with the objective that adding value in your work life fuels the rest of your life. We know that a winning company is built on the efforts of its people, and that's an...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Rentable Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ,...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States ABODO Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ,...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States 12traits Full time

    THE COMPANYSolsten is advancing the human experience by empowering companies to build deeply resonating and healthier human-centered digital experiences and products.At the intersection of play, psychology, and AI, our suite of products (Traits, Navigator, Frequency, and Wavelength) give companies in the Gaming and Healthcare industries the ability to...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States 12traits Full time

    THE COMPANYSolsten is advancing the human experience by empowering companies to build deeply resonating and healthier human-centered digital experiences and products.At the intersection of play, psychology, and AI, our suite of products (Traits, Navigator, Frequency, and Wavelength) give companies in the Gaming and Healthcare industries the ability to...

  • Sr. Customer Success Manager, Senior Living

    4 weeks ago

    Remote, Oregon, United States PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we've become the most expansive,...

  • Client Success Coordinator

    4 weeks ago

    Remote, Oregon, United States Kukui Corporation Full time

    Client Success CoordinatorKUKUI Holdings, Inc.Our Company:KUKUI's mission is to provide the automotive after-market industries a platform to enable our clients to capture new market share and provide a customer relationship management system to conduct superior outbound marketing programs, improve their customer relationships, and promote customer retention...