Supervisory Medical Support Assistant
4 weeks ago
THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 9/30/2024. The initial cut-off date for referral of eligible applications will be on or about 3/26/2024 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information
Duties
The Supervisory Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and oversees the customer service and administrative responsibilities associated with this care model. This position is responsible for planning and directing operational programs and its outlying clinics which includes supervising staff, assigning and evaluating work, resolving complex problems to ensure patient services are met; identifying educational/training needs, evaluates tools such as equipment and systems that will enhance the ability of the scheduling staff to assist Veterans.
Duties include, but are not limited to:
- Ensures the highest levels of customer service are provided.
- Assigning and evaluating the work of subordinate staff Resolving complex problems to ensure patient services are met.
- Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- Promotes Veteran registration for the utilization of MyHealtheVet.
- Train staff on the requirements of the VHA Scheduling Directives and complete accurate scheduling responsibilities.
- Participate in team huddles and weekly meetings.
- Abide by federal privacy and confidentiality regulations, and exhibit ethical conduct Evaluating performance, and taking disciplinary action when necessary.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 52783F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required
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