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Access Associate

3 months ago

Rochester, New York, United States Rochester Regional Health Full time


HOW WE CARE FOR YOU

At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.
  • No Weekends or Holidays
  • Personal Time that includes Vacation Time, Sick Time & Holidays
  • Health & Wellness Benefits starting Your First Day
  • Medical, Dental & Vision Programs tailored to Your Needs
  • Student Loan Repayment Program
  • Free ASN to BSN Program through Advance U
  • Tuition Assistance & Reimbursement Program
  • Clinical Ladder
  • Employee Referral Program with Bonuses up to $10k
  • Certification Support and Pay
  • Relocation Assistance
  • Advancement Opportunities
  • Retirement Savings Program
  • Employee Assistance Program including free Mental Health
  • Same Day Pay through Daily Pay
OUR Department:

Family medicine provides care to patients of all ages, from birth through the end of life. The service line is composed of 40 medical practices located across a wide geography spanning 9 counties in Western New York. Practices are located in each of the six PCASI Regions. Practices are a mix of rural, suburban, and inner city populations. Each geography/location carries with it unique factors that are considered when delivering care. Unique populations include the underserved, refugees, homeless, Spanish speaking, and Mennonite to name a few.

SUMMARY

As an Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional's high-quality standards of customer care.

STATUS: Full-Time

DEPARTMENT: Orchard Street Family Medicine

SCHEDULE: Monday-Friday 8:15 am - 4:45 pm

ATTRIBUTES
  • Three (3) years of related work experience in a healthcare or customer service setting preferred
  • Ability to lead and take direction
  • Basic computer skills
  • Excellent customer service and communication skills
RESPONSIBILITIES
  • Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
  • Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
  • Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
  • Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $ $18.90

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran