Information Technology Operations Specialist

2 weeks ago


Durham, United States Bee Talent Solutions Full time

Job Brief:

The Service Desk Administrator I coordinates, diagnoses, and troubleshoots internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. The Service Desk Administrator I is responsible for supporting end-user technologies for the users as well as providing onsite support for our offices. The position supports all company standard systems, applications, and software; including, but not limited to:

  • Microsoft Windows 10
  • Apple OSX
  • Microsoft Office 365
  • Anti-virus software
  • Software VPN
  • Mac and Windows laptops and workstations
  • RingCentral VOIP Software
  • Printers, MFP, and Fax devices
  • Polycom and Zoom Video Conferencing technologies


Responsibilities:

  • Receives requests through the IT ticketing system, via email, Slack, or phone for assistance on computer-related problems including network, hardware, software, peripheral, and related equipment; determines the severity of problems; troubleshoots, resolves, or refers to appropriate technical staff as appropriate, trains users in resolving problems.
  • Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs moves /relocates, and configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists
  • Ensures quality customer service to the staff; ensures proper and accurate feedback on technical problems; and coordinates communication between user and IT staff
  • Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk and customer service operations, maintains forms, documentation, and logs
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
  • Ensures conformance with established IT and company policies and procedures; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved; and provides on-call support


Required Qualifications:

  • Good communication and people skills
  • Troubleshooting skills for Windows/Mac-based platforms, smartphones, and A/V equipment Willingness to learn, develop, and contribute in a fun, fast-paced environment
  • Self-starter that brings both interpersonal skills and creative problem-solving skills


Preferred Qualifications:

  • VMware ESXi/Horizon experience
  • JIRA and Confluence experience
  • Office365 experience or exposure on the administrative side
  • Knowledge of domain management applications
  • Demonstrated knowledge of networking and hardware standards
  • Solid understanding of security concepts, principles, and practices
  • A+/Microsoft certification preferred (or working towards)



  • Durham, United States Motion Recruitment Full time

    Our global SaaS client is looking for a contract IT Operations Specialist I. This is an onsite position located in Durham, NC. This role coordinates, diagnoses, and troubleshoots internal employee issues with technology. *This is a 12-month contract W2 to start, with the opportunity to extend or convert**Onsite in Durham, NC*ResponsibilitiesReceives requests...


  • Durham, United States Motion Recruitment Full time

    Our global SaaS client is looking for a contract IT Operations Specialist I. This is an onsite position located in Durham, NC. This role coordinates, diagnoses, and troubleshoots internal employee issues with technology. *This is a 12-month contract W2 to start, with the opportunity to extend or convert**Onsite in Durham, NC*ResponsibilitiesReceives requests...


  • Durham, United States Motion Recruitment Full time

    Our global SaaS client is looking for a contract IT Operations Specialist I. This is an onsite position located in Durham, NC. This role coordinates, diagnoses, and troubleshoots internal employee issues with technology. *This is a 12-month contract W2 to start, with the opportunity to extend or convert**Onsite in Durham, NC*ResponsibilitiesReceives requests...


  • Durham, United States Bee Talent Solutions Full time

    Job Brief:The Service Desk Administrator I coordinates, diagnoses, and troubleshoots internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely...


  • Durham, United States Oyster River Cooperative School District School Administrative Unit 5 Full time

    Position Type: Technology/IT Specialist Date Posted: 5/21/2024 Location: Service Building Date Available: 07/01/2024 Closing Date: 05/31/2024 Oyster River Cooperative School District is looking for a Technology Specialist II to help support our growing district. The IT Specialist II assists the Network and System Administrator with to log monitoring, server...


  • Durham, United States Avalara Full time

    Avalara is looking for a Senior IT Architect with experience in strategic initiatives and IT operations. The team is open to discussing a remote work location (US-based) option. #LI-remote. What you'll do: We are looking for you to facilitate the discovery, research, and designs associated with the software development lifecycle. You would assess and...


  • Durham, United States Avalara Full time

    Avalara is looking for a Senior IT Architect with experience in strategic initiatives and IT operations. The team is open to discussing a remote work location (US-based) option. #LI-remote. Check out the role overview below If you are confident you have got the right skills and experience, apply today. What you'll do: We are looking for you to facilitate...


  • Durham, United States Avalara Full time

    Avalara is looking for a Senior IT Architect with experience in strategic initiatives and IT operations. The team is open to discussing a remote work location (US-based) option. #LI-remote.What you'll do:We are looking for you to facilitate the discovery, research, and designs associated with the software development lifecycle. You would assess and recommend...


  • Durham, United States Avalara Full time

    Avalara is looking for a Senior IT Architect with experience in strategic initiatives and IT operations. The team is open to discussing a remote work location (US-based) option. #LI-remote.What you'll do:We are looking for you to facilitate the discovery, research, and designs associated with the software development lifecycle. You would assess and recommend...


  • Durham, United States PharmEng Technology Full time

    At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. **We are seeking a Cleaning Validation Specialist for an opportunity in Raleigh-Durham, NC.** **Objectives of this Role:** * Design and develop cleaning...


  • Durham, United States Duke University Full time

    Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live....

  • CRL Operations

    4 days ago


    Durham, United States CRL Services LLC Full time

    Who We Are:The Center for Responsible Lending (CRL) is a nonprofit, non-partisan organization working to ensure a fair, inclusive financial marketplace that creates opportunities for all. Through research, legal analysis, policy development, and state and national advocacy engagement, CRL fights for economic equity for underserved communities-particularly...


  • Durham, United States Integrated WealthCare Full time

    Company Overview: Integrated WealthCare is a dynamic financial services firm dedicated to serving the unique needs of the medical community. We foster a culture of growth and innovation, backed by a profound understanding of the financial landscape.Location: Durham, NCAbout Us: With headquarters in Durham, NC, and satellite offices in Philadelphia, Atlanta,...


  • Durham, United States Integrated WealthCare, LLC Full time

    Company Overview: Integrated WealthCare is a dynamic financial services firm dedicated to serving the unique needs of the medical community. We foster a culture of growth and innovation, backed by a profound understanding of the financial landscape.Location: Durham, NCAbout Us: With headquarters in Durham, NC, and satellite offices in Philadelphia, Atlanta,...


  • Durham, United States Integrated WealthCare, LLC Full time

    Company Overview: Integrated WealthCare is a dynamic financial services firm dedicated to serving the unique needs of the medical community. We foster a culture of growth and innovation, backed by a profound understanding of the financial landscape.Location: Durham, NCAbout Us: With headquarters in Durham, NC, and satellite offices in Philadelphia, Atlanta,...

  • CRL Operations

    24 minutes ago


    Durham, United States CRL Services LLC Full time

    Who We Are: The Center for Responsible Lending (CRL) is a nonprofit, non-partisan organization working to ensure a fair, inclusive financial marketplace that creates opportunities for all. Through research, legal analysis, policy development, and state and national advocacy engagement, CRL fights for economic equity for underserved communities-particularly...


  • Durham, United States Avalara Full time

    Overview: Avalara is in search of a Vice President of Business Technology, a role that encompasses a wide range of responsibilities. You will be responsible for overseeing the strategic vision and daily operations of our Business Technology platforms, with a specific focus on Salesforce. Your role will involve ensuring seamless operations, strategic...


  • Durham, United States Avalara Full time

    Overview: Avalara is in search of a Vice President of Business Technology, a role that encompasses a wide range of responsibilities. You will be responsible for overseeing the strategic vision and daily operations of our Business Technology platforms, with a specific focus on Salesforce. Your role will involve ensuring seamless operations, strategic...


  • Durham, United States restor3d Full time

    Job DescriptionJob DescriptionJob Summary:The Information Security Analyst will be responsible for developing and managing information integrity, confidentiality, and availability through the integration of security policies, security awareness, access controls, environmental controls, and the implementation of security-related technology.This position...


  • Durham, United States Aspida Financial Services LLC Full time

    Job DescriptionJob DescriptionDescription:Company Description:Aspida Holdings Ltd., through its subsidiaries (collectively “Aspida”), is focused on providing retirement and reinsurance solutions, having operations in the U.S. and Bermuda with total assets of $5.7 billion as of September 30, 2022. Aspida, through its U.S. platform – Aspida Life...