Clerk - Front Office

3 weeks ago

Rock Island, Illinois, United States Bally's Quad Cities Casino & Hotel Full time
About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on ta path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary

Works closely with guests, checks them in and out and resolves guest disputes. Works closely with housekeeping and night cleaning. Position is very hands on and requires significant customer interaction. This position will work a combination of 11:00pm - 7:00am and 3:00pm - 11:00pm shifts. This position's starting wage is $15.

Essential FunctionsDevelops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Maintains and operates property management system, in room movies, wake up calls, mini bars, call account system and other office systems and reports all service issues to appropriate personnel
Works closely with hotel guest checking them in and out, answering phones, making reservations and resolving customer complaints
Makes change
Performs all line positions during breaks and at peak times
Will be able to work varied shifts – i.e. days, nights, weekends, holidays
Knowledge of all promotions and events.
All other duties as assigned.
QualificationsExcellent customer service skills
High School graduate or equivalent
Excellent written and verbal communication skills
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be a high school graduate or equivalent
Must have two or more years related experience
Physical DemandsPhysically mobile with reasonable accommodations
Respond to visual and aural cues
Read, write, speak, and understand English
Able to work flexible shifts
Operate in mentally and physically stressful situations
Able to be confined to a small area for a long period of time
Environmental Working Conditions The work environment contains bright lights, loud noise, and stressful situations. What's In It For YouCompetitive wages with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

#LI-BS1

Source: Hospitality Online

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