Lead Patient Registration Associate
2 weeks ago
EducationHigh School Diploma or GED Required andAssociate's degree Preferred Experience1-2 years At least 2 years of ambulatory office experience Required and1-2 years At least 1 year of Cancer center operations experience Preferred Medical/clinical office experience and previous experience with an electronic health record system desired, especially GE centricity clinical or ARIA Preferred Knowledge, Skills, and AbilitiesExcellent interpersonal communication and customer service skills, and good telephone etiquette.Knowledge of medical terminology.Effective oral and written communication skills.Ability to deal effectively and professionally with a variety of different individuals.Ability to perform in a high pressure environment.Ability to organize and prioritize work.Patient Arrival/Check-In & Check-Out - Greets patients, responds to inquiries and assists patients with the completion of paperwork, ensuring all information obtained is complete and accurate. Validates patient identity by asking to see identification and/or validate the stored image of the patient's identification. Obtains and scans Patient Photo ID, Insurance Card, Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate. Is responsible for resolving all outstanding Alerts on pending appointments at the time of patient arrival, to minimally include: Missing Referral, Missing Pre-certification/Authorization, Self Pay Accounts, Eligibility Verification, Missing Demographic/Insurance Information, Medstar and/or Georgetown University Hospital Specific requirements, Enters all relevant data, linking to the appropriate appointment/visit and ensures all required data elements are captured. Advises patient of his/her financial responsibility and obtains signed financial responsibility form (FIN form) as necessary. Collects visit copayment, co-insurance, balance on account, self-pay payments. Posts payments to patients' account in the approved organization electronic scheduling and billing systems and provides patient with system generated receipt. Communicates patient's arrival to appropriate clinical staff. Keeps patient informed of schedule delays. Ensures that patient appointments are statused in the approved organization electronic scheduling and billing system in a timely manner, as follows: Appointment is Observes Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards. Follows care, documentation and cleanliness standards in the performance of job duties; Completes in-services and education on a timely basis; Is focused on patient safety during performance of duties and improves or makes corrections when safety issues arise; notifies department manager, as required; Interacts with other team members both on the unit and in other units in an appropriate and proactive way to benefit the patient; Observes proper elevator etiquette and courtesy: smiles and speaks to patients and visitors, does not discuss patient care and keeps voice low, gives right-of-way to patients and visitors; Keeps all patient information strictly confidential; Never discusses patient information and hospital business in public areas; Protects patient privacy in public areas; and Adheres to all JC and GUH Patient Rights standards.Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.Point of contact for operational and administrative workflowTeam lead for the Patient Registration Associates
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