Assistant General Manager

3 weeks ago

Tallahassee, Florida, United States teamworkonline Full time
LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

The Assistant General Manager ('AGM') is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue's operations including, but not limited to, concessions and premium services. Utilizing initiative and independent judgment closely with the Vice President of Operations in planning, directing and managing the day-to-day operations of the venue, the AGM has responsibility for all aspects of hospitality and managing the operation, including guest experience, event innovation, , sales and revenue generation and delivering a return on investment to key stakeholders. Ensures implementation of the level of hospitality associated with Legends, with the objective of exceeding guest expectations and increased profits. Holds property leadership team accountable for strategy execution and guides their individual professional development. The AGM reports to the General Manager.

ESSENTIAL FUNCTIONS
  • Responsible for the day to day operation of all premium services and catering
  • Work closely with Executive Chef on menus for all events.
  • Hire, train and develop staff for the suites, club and catering including all staff scheduling.
  • Implement Legends customer service program to ensure excellent customer service.
  • Conduct operational staff meetings.
  • Responsible for ordering and maintaining correct inventory levels.
  • Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
  • Develop par levels for suites, maintain appearance.
  • Develop and maintain alcohol controls.
  • Maintain and implement all POS procedures and policies.
  • Manage monthly inventory for club and suite level.
  • Work with Executive Chef to develop suite and catering menu
  • Develop yearly operational budgets.
  • Other duties as assigned.
  • Ability to work long hours as business dictates and requires.
  • Familiarization with unit financials
QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • The ideal candidate will have a Bachelor's degree and a minimum of 3-5 years' management experience in the contract hospitality industry, preferably in Retail and Concessions environment for a sports and entertainment venue.
  • Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Customer service oriented with the ability to interact with all levels of management.
  • Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.
  • Must be able to work in a team environment.
  • Knowledge of accounting policy and procedures and POS Systems is required.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

#LI-DB1

EducationPreferred
  • Bachelors or better in Other

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