Director - DT, Digital Enablement

4 weeks ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities:

The Digital Enablement Director role will be responsible for providing strategic direction, leadership, and operational excellence, building solutions using a Software Factory approach. This role requires a deep understanding of Software Development Lifecycle, Tools and Technologies, a strong grasp of industry best practices, and the ability to lead and collaborate. They will partner closely with domain leaders in Infrastructure, Cyber Security, Product teams, business divisions, and functional support teams such as HR, Finance, Sourcing. This is a key leadership role within Digital Technology focused on innovation, design, and development of new digital solutions.

  • Digital and Technical Strategy.
  • Strategically partner with Digital Technology Operations teams to ensure operational feasibility during the design and development phases; focus on systems to support safe, efficient, and smooth user experiences; proactively engage with technology providers.
  • Advise leadership on technology strategy, budgetary impact (investment & ongoing costs related to labor, services, hardware, software), operating model development, product innovation and development.
  • Anticipate technical, business, political, and organizational hurdles in implementing new strategic initiatives and work with leadership and peers to seek solutions.
  • Leadership and Development.
  • Recruit, train, and mentor high-performing teams of operational professionals, fostering their professional growth, development, and retention.
  • Establish clear roles, responsibilities, and performance expectations for team members, promoting a culture of continuous learning, improvement, and customer service.
  • Build a high-performing team to achieve and exceed goals and objectives.
  • Supervise and mentor direct reports/Team Members across the department in day-to-day management of work.
  • This role is Hybrid out of Chicago.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Bachelor's degree
  • Computer Science, Information Systems, or related
  • 7+ years in progressive transformation, business operations, technology enablement, innovation, or design leadership
  • 12 + Years of related experience
  • Experience in transformation initiatives
  • Experience in project team leadership and large-scale program planning and implementation
  • Experience in stakeholder and partner management
  • Experience in executive communication, relationship building and decision making.
  • Excellent analytical, written, and oral communication skills and explain complex concepts concisely and simply
  • Proven ability to maintain a high-level of client service
  • Demonstrated ability to define and execute strategic initiatives
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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