Sales Supervisor, South Coast Plaza

4 weeks ago

Costa Mesa, California, United States AMIRI Full time

Duties of the Sales Supervisor at AMIRI include, but are not limited to:

  • Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
  • Maintain a strong drive for results and a positive, team first attitude at all times.
  • Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication.
  • Demonstrate exceptional product knowledge, engage clients through the craftsmanship & narratives of products.
  • Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.
  • In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
  • Assist in preparing, packing, wrapping merchandise upon request.
  • Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
  • Keyholder; opening & closing procedures.

    Knowledge, Skills, and Ability Requirements:
    • 3+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
    • Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
    • Strong drive for business results with a passion for creativity, fashion, and the brand.
    • Provide outstanding customer service across all mediums (in-person, written, phone, etc).
    • Read, count, and write to accurately complete all business and client-related transactions.
    • Ability to prioritize tasks and manage time in a fast-paced environment.
    • Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
    • Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers, and all other office equipment).
    • Willingness to adhere to all company policies, procedures, regulations, and standards.

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