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Transaction Processing Associate I

4 months ago

San Antonio, Texas, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.



Transaction Verification Processing Associate

$16.00 HR

Great Benefits and Paid Training

As a Transaction Verification Processing Associate, you will be working on various projects. These projects involve researching, analyzing, and updating consumer information utilizing different systems. Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment. This position will provide open enrollment transaction support.

What you will be doing:

  • Process all transactions and perform all tasks accurately within the procedural guidelines and without Errors.
  • Meet or exceed the Daily Productivity standards for each task performed.
  • Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
  • Exhibit exemplary customer service internally and externally.
  • Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
  • Ensure timely completion of tasks, to meet contract guidelines.
  • Prepares records for inquiries of SSA account requesting beginning and ending balance for each month up to 3 yrs. upon
  • Performs other duties as assigned.
  • Complies with all policies and standards.

What you get:

  • Full Time Employment
  • Hourly Rate of $16.00 starting on day one
  • This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • Business/Operations Hours: Monday – Friday (8am-5pm) CT
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment

People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Can commit to 100% attendance for three to five weeks of paid training

Requirements:

  • Must be at least 18 years of age
  • Have a High School Diploma or an equivalent level of education
  • Be able to successfully pass a background check, credit check, security clearance, and fingerprinting
  • 1-3 years Customer Service in the banking industry, payment processing, acquirer/merchant fraud prevention
  • Experience with Microsoft Word, Excel, and PowerPoint


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.