Product Support Associate

4 weeks ago

Chicago, Illinois, United States TransUnion Full time

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What We'll Bring:
This is a dynamic position supporting data carriers to support all order processing and support in the wholesale business space. The role consists of order management functions for Access Service Requests (ASR) as related to communications wholesale providers.
What You'll Bring:

  • Ability to work in fast paced environment using analytical and problem-solving skills to support our customers.
  • Customer Service Focused with high attention to details
  • Self-Motivated and curious
  • Time Management and ability to prioritize work effectively
  • Excellent oral and written communication skills
  • 2 - 4 years customer support experience.
  • Technical proficiency with Microsoft application including the ability to format and query for reports.
  • This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.


Impact You'll Make:

  • Learn to navigate multiple systems that establish data services, and other internal systems to process different order types.
  • Learn to write orders for various ASR order types and activity.
  • Resolve rejects and work with the wholesalers to ensure smooth order completion.
  • Update and respond to emails as it pertains to ordering with downstream and upstream teams.
  • Maintain quality assurance, other key performance indications, or regulatory service level agreements by working orders timely and accurately.
  • Daily communication and interaction with different telephone carriers.
  • Maintain and update internal documentation in a centralized/shared location.
  • Must be able to identify system issues and troubleshoot on the fly to provide more information for appropriate internal/external teams.
  • Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolution skills.
  • Must be available for on-call rotation.


#LI-TE1
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Rep I, Customer Support Operations

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