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Product Manager

3 months ago

Sandy, United States NICE CXone Full time

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

This position directs, establishes, maintains, and plans the overall direction and goals for a set of NICE Enterprise Portfolio products that are integrated into the CX Platform (a.k.a. NICE CX Portfolio). Drives product roadmap and backlog activities for the integration of the NICE Enterprise portfolio made up mainly of NICE Analytics and Voice of the Customer solutions, and VaaS solutions. This role acts as a liaison between the NICE Enterprise LoB and the NICE CX LoB, considerable negotiation and communication skills are required in order to manage the relationship between the 2 LoB's. The role coordinates and negotiates product issues with the engineering, operations, marketing, training and sales groups. Interacts with customers, sales, development, training and product marketing to define requirements, and directs interaction with Engineering and Systems Architecture, and VaaS counterparts. The role is integral to the success of the GTM of the products that are integrated into the CX Platform (a.k.a. NICE inContact Portfolio).

How will you make an impact?

  • Proactively seek feedback from customers and prospects.
  • Analyze, document, and communicate intelligence regarding client and prospect feedback looking specifically for unfulfilled needs for new opportunities.
  • Analyze, document, and communicate intelligence regarding industries and markets including trends and new opportunities.
  • Analyze, document, and communicate intelligence regarding competitors capabilities, key strengths and weaknesses, pricing, and competitive positioning.
  • Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments.
  • Plan, document, and communicate new product development and product improvement projects with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans.
  • Perform analyses to aide in decision making regarding feature improvements and new feature developments.
  • Acting subject matter expert expected to know and understand new features and feature improvement.
  • Train employees and agents to better understand new products and product improvements.
  • Occasionally work with sales to assist with sales opportunities.
  • Day to day project management, coordination, and delivery of projects related to assigned products.
  • Occasional travel for client visits, tradeshows, and sales support.
  • Perform other duties as assigned.

Have you got what it takes?

  • Bachelor's degree preferred.
  • 4+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.
  • Knowledge of telecommunications, long distance and networking a significant plus
  • Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
  • Requires interaction with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
  • Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
  • Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences.
  • Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
  • Excellent skills with specialized computer software for drafting and producing documents and diagrams
  • Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic
  • Works well in fast paced, high pressure environments with the ability focus on goals and objectives

What's in it for you?

Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.