Access Systems Program Manager
Found in: beBee jobs US - 3 weeks ago
The mission of the Patient Access Organization is to provide timely, convenient, and equitable access for all UCLA Health patients and the communities we serve.
UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization has the intent to scale and grow further over the next few years.Within the Patient Access Organization, the Scheduling Pathways, Technology and Standards team is positioned ensure that our patients can access this care seamlessly, at the right place, the right time, and with the right provider.
The Access Systems Program Manager will combine a deep knowledge of clinic and contact center workflows with existing and novel technological tools and functionality to drive quality patient experience, access improvements, and efficiency.
Additionally, the Access Systems Program Manager will be responsible for managing a portfolio of special assignments where they will lead the design, analysis, and continuous improvement of access workflows and applications in collaboration with the business units and partners within the Access Organization and across the enterprise with our IT and ambulatory partners.
QualificationsRequirements
- Bachelor's Degree
- Demonstrated ability to build consensus among a diverse group of stakeholders.
- Experience and comfort in delivering presentations to senior leadership.
- Proven understanding and articulation of clinic operational key performance indicators
- Certification in at least one Epic Application or willingness to obtain certification within 6 months of hire
- Demonstrated change management skills.
- Excellent project management skills
- Ability to coach and mentor team to achieve their highest potential
- Ability to build strong relationships with IT professionals, clinical providers, and care teams
- Capable of communicating through formal presentations, reporting to senior leadership both within and outside of the organization
Preferred
- Minimum five (5) years of health care experience
- Minimum two (2) years of Project Management experience
- Experience with business applications management (e.g., Epic, Salesforce)
- Master's Degree
- Lean six sigma certifications
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