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FCM Data Quality Analyst

3 months ago

Virtual USA, United States Flight Centre Alumni Full time

FCM Data Quality Analyst

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

The Technology Data Quality Lead is the SME responsible for driving and maintaining consistent customer data from an input perspective, across FCM Americas.

Working closely with the Americas Technology area as well as the IDP and Reporting teams the role is split into two key focus areas:

  1. Assessing the data input issues on the business side which impact data output quality, identifying key trends, along with systemic and tactical improvement opportunities.
  2. Initiating and overseeing key root cause fixes at team or regional levels by working with various technology areas as well as Operations and Acct Mgrs

Key Responsibilities

  • Identify the gaps and improvement opportunities across remit for Res Data
  • Oversee and deliver improvement in tactical and strategic activities
  • Provide advice to IDP team on operational processes and align key business rules governing IDP
  • Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups
  • Identify the gaps and improvement opportunities for implementation processes
  • Oversee and deliver improvement from data input perspective in tactical and strategic activities
  • Document any new business processes related to root cause fixes and ensure alignment across stakeholder groups
  • Understand and own 'other' data feed/reporting processes such as Enhanced data collection, GRASP data feeds, etc
  • Document and implement new business processes related to root cause fixes and ensure alignment across stakeholder groups
  • Identify the gaps and improvement opportunities across remit for Res Data
  • Document current ResData collection processes and working with TripServices area, identify any gaps

Experience & Qualifications

  • 1+ years experience with data quality analysis and improvement processes within a travel management company
  • Excellent knowledge of D365 and current FCM invoicing processes.
  • Comfortable with Concur and able to navigate within other OBTs.
  • Comfortable with FCM Corporate Technology products and systems – Agentport, PowerBI, Compleat
  • Sounds knowledge of Sabre
  • Understands how to read and interpret raw data reports, and draw effective conclusions with root cause hypothesis

Work Perks - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice
  • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising
  • Office Environmental Program
  • Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings
  • 1 Volunteer Day per Calendar Year

Benefits Include:

  • Paid Time Off *
  • Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
  • 5 Sick Days accrued per year
  • 3 Personal Days
  • 1 Diversity Day
  • 1 Volunteer Day
  • 8 Recognized Holidays
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Health benefits including, medical, dental, vision, gender affirming care, and fertility care
  • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k program with partial match
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-ED1#FCM#LI-Remote

Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $93,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at