Selling Flex Associate
2 weeks ago
Providing Excellent Customer Service:
- Proactively greeting and engaging customers warmly and with a smile.
- Supporting the store to meet or exceed its customer service goals.
- Handling each customer transaction in a professional and friendly manner.
- Thanking each customer by name following a purchase.
Demonstrating Initiative:
- Offering assistance to the customer proactively and without prompt.
- Using suggestive selling techniques with all customers.
- Meeting or exceeding solicitation goal for Belk credit Rewards program.
- Meeting or exceeding Clienteling goals, where applicable.
- Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on
Continuous Learning & Innovation:
- Using Mobile Devices to complete a sale (where applicable).
- Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
- Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
- Using the Belk website to look up merchandise and complete in-store orders for customers
Focusing on Results:
- Meeting or exceeding personal sales per hour goals.
- Increasing units sold per transaction by recommending products to customers.
- Identifying and reducing shrinkage in area.
- Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
- Maintaining Belk professional dress standards and appearance.
- Maintaining floor and stock areas consistent with store standards.
- Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
- Following the ROCC the Dock process.
- Ensuring timely set-up including signage for promotional events.
- Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
- Complying with store policies including, but not limited to those concerning attendance and tardiness.
- Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
- Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.
Education / Experience Requirements:
Position Contribution Level : Entry Level
Minimum Education & Experience:
• No education requirement.
• Experience in retail preferred
Knowledge / Skills Requirements:
• Excellent communication skills.
• Ability to use and learn industry technology preferred.
Physical Requirements:
• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.
• Hand manipulation to remove sensor tags
• Ability to push / pull pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
Disclaimer:
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.
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