Enterprise Program Manager

1 month ago

Waltham, Massachusetts, United States Dynatrace Full time

Company Description
Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace to accelerate digital transformation.
Job Description
Dynatrace Enterprise Program Managers are responsible for ensuring the success of large Dynatrace customers (Fortune 100). Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Enterprise Program Managers work directly with client stakeholders, technical team and Project Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams.
This role focuses on the digital transformation of Clients via shifting people and process. This means driving cultural change and consolidating Dynatrace's position within the Client by integrating with their wider IT landscape.
Responsibilities:

  • Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end enterprise level Dynatrace rollouts for up to 2 clients (20 hours/week per client)
  • Aligning Dynatrace services with partners to provide cohesive service delivery approach for the client.
  • Responsible for the successful management and delivery of a wide range of Services for Dynatrace technologies focused on Velocity (Consultants), Architecture, Innovation, AppSec, Extension, and Business Insights services.
  • Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish roles and responsibilities for each client - work with the same.
  • Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements.
  • Deliver stand-alone Strategic Planning Workshops (Dynatrace Rollout Focused) engagements to enterprise level clients.
  • Deliver stand-alone Digital Performance Accelerator (Advanced Dynatrace Use Cases) engagements to enterprise level clients.
  • Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client the appropriate use of FlexPoints available to the client.
  • Guide ACE Services teams of Consultants and Architects in the utilization of the Delivery Framework methodology and associated activities and deliverables.
  • Ensure Dynatrace resources are meeting the needs of the engagement and when required work with RSM to develop and oversee improvement plans.
  • Lead key client meetings and presentations including engagement kick off, goal setting, weekly status, and quarterly business reviews.
  • Define, manage, and track customer goals for every engagement based on business needs.
  • Plan, manage and accelerate effective deployments and onboarding utilizing all aspects of service offerings.
  • Identify, guide, and oversee the implementation of best practices to enable culture, people and process changes.
  • Provide leadership throughout the customer digital transformation journey with performance driven results.
  • Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI.
  • Identify Dynatrace expansion opportunities and work with Account Executives, CSM, and RSMs to close them.


Qualifications
Required Skills:

  • Degree in Computer Science, Computer Engineering, Information Technology or Business Administration with a focus on IT or equivalent experience.
  • Solid technical background in delivering Observability focused solutions and services.
  • Ability to bridge discussions between business and IT at every level of an organization, internally and externally.
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients.
  • Ability to provide customers with clear detailed guidance on implementation and adoption strategies.
  • Strong, presentation, documentation, and project management capabilities.
  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions.
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results.
  • Cloud, application development, ITSM and DevOps related experience and certifications.


Desired Experience:

  • Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience.
  • Solid technical background as a certified Dynatrace professional.
  • Experience with large enterprise deployments and leading organizational initiatives.
  • Project management training, experience, and certification.


Additional Information
Travel and Training Requirements

  • Occasional travel to client locations is anticipated in this role. 25% travel should be expected.
  • Virtual (Remote) or in a Dynatrace offices


DOE, annual salary is $110K - $160K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

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