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QA Data Specialist

3 months ago

Detroit, Michigan, United States Ser Metro-Detroit Full time

*JOB TITLE: *QA/Data Specialist

DIVISION: *Adult Services *

DEPARTMENT: *SEMCA *(WayneLINC)

*LOCATION: *Highland Park American Job Center (144 E. Manchester St., Highland Park, MI 48203)

*REPORTS TO: *Program Manager

*FLSA STATUS: *Non-Exempt/Hourly

CLASSIFICATION: *Full-Time Regular *

*APPROVED DATE: *6/26/2024

*JOB SUMMARY: *Responsible for quality assurance and data validation for Career Center programs. Maintains accurate and up-to-date program performance data systems and ensures that the Centers are contract-compliant with local, state, and federal regulations governing program activity.

* *

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Conducts internal audits and quality assurance procedures.
  2. Coordinates and organizes Data Validation and Internal Controls files to ensure compliance and coordinates state and programmatic review of files.
  3. Compiles program statistics and performance data and prepares related reports for submission as required.
  4. Reconciles and validates reports with related data files and systems, reports errors and corrections to management.
  5. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and recommends alternative methods for performance improvement.
  6. Actively participates in the update and maintenance of accurate electronic, internal, and external reporting systems to track program performance and individual status of program participants.
  7. Provides guidance to staff for accurate interpretation and implementation of service delivery reporting policy and procedures.
  8. Maintains knowledge of the statement of work and performance goals. Facilitates compliance with contract provisions for funding sources.
  9. Works with management to establish standards of excellence using qualitative and quantitative methods.
  10. Ensures files are maintained and provides technical assistance.
  11. Identifies best practices and communicates findings to management
  12. Communicate with staff and partner agencies to ensure consistent and accurate reporting of participation activity.
  13. Identifies, develops, and shares resources and information to be used to support operations.
  14. Conducts follow-up alignment with established benchmarks for each project. Determines attainment of goals and recommends additional action plans when appropriate.
  15. Participant activity data, such as participation hours, is entered into the One Stop Management Information System (OSMIS) and internal reporting system, which ensures the accuracy of the data entered.
  16. Verifies participant registration and other data in OSMIS. Communicate with the Michigan Department of Health and Human Services (MDHHS) and funding sources to share and/or request participant information.
  17. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants.
  18. Monitors and completes internal audits of participant files for accuracy and completeness.
  19. Communicates with staff to ensure consistent and accurate reporting of participation activity.
  20. Provide ongoing technical assistance to staff as needed.
  21. Contributes to the team effort by performing other duties as assigned.

* *

*SUPERVISORY RESPONSIBILITIES: *None

* *

JOB QUALIFICATIONS:

Bachelor's Degree in a relevant area of study or minimum 5 years of work experience in data management for workforce d