Loyalty Program Risk Investigator

Found in: beBee jobs US - 3 weeks ago

Bethesda, Maryland, United States Bethesda Marriott Full time
Job Number
Job Category Finance & Accounting
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
Job Summary

This role is part of the broader Loyalty Program Risk team tasked with ensuring the integrity of the Loyalty program and mitigating financial loss. Daily tasks include the detection, investigation, monitoring, and remediation of internal and external Loyalty program abuse. Candidate can manage end-to-end ownership of caseload with limited leadership oversight. Direct interaction with customers via email and/or phone and active partnership with teams worldwide across various Marriott disciplines (Internal Audit, Legal, Risk Management, CEC Operations, Finance, IT, Regional teams) is required.

NOTE: This position may require Saturday or Sunday as a workday due to the nature of the business needs. This position is eligible for remote work.

Expected Contributions

 Timely independent investigation and resolution of reported fraud and abuse incidents. Research to understand use case issue and drivers, attempt to recover points, fully document and secure member accounts.
 Review daily, weekly and/or monthly pro-active alert reporting and exception items according to standard protocols. Identify issue, key data elements and root cause, secure accounts and contact members when suspicious activity is found.
 Follow standard protocols around suspected associate abuse. Identify, research/scope, document and resolve abuse situations working closely with Dept of Investigations, Hotels and Customer Engagement Centers.
 Effectively prioritize tasks and act promptly when an opportunity exists to prevent further loss to the Bonvoy program.
 Follow investigation protocols to identify all linked accounts and full scope of activity along with use case/root cause. Investigations may include less than perfect information and use cases are dynamic so candidate must be comfortable working independently in constantly evolving environment with large range of use cases and possibilities.
 Inform other team members and leaders of findings and trends to aid in future pro-active mitigations and alert reporting.
 Accurately and independently document cases in tracking tools according to protocols. Document details such as points lost or recovered, exceptions, complex service issues and problems to ensure accurate guest history is kept.
 Learn and maintain expertise in systems required for incident research.
 Manage member inquiries and ensure carry-through to effective resolution.
 Independently and accurately prepare various forms, reports and summaries using Microsoft Software: Excel and Word.
 Assist with written communications to members regarding suspicious activity
 Act as a resource to Loyalty Program and Customer Engagement Center teams for hotel issues, account research and member resolution.
Candidate Profile

 BS/BA in accounting, finance, or related field preferred; or a minimum of 4 years relevant work experience in a related field required. Loyalty Program experience a plus.
 Experience with Marriott Systems such as Empower/GXP, OSCAR, MARSHA, IMS is preferred.
 Effective verbal and written communication skills. The position requires correspondence both within and outside of the company such as Bonvoy redemption partners, Bonvoy members and Hotel-level personnel. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
 Strong attention to detail, extremely organized and comfortable tackling an issue when presented with ambiguous information.
 Ability to take initiative and accomplish assigned work and projects in a timely manner with a high level of quality, clarity and accuracy.
 Works autonomously yet uses effective business judgement to know when to escalate issues. Strong independent decision-making skills.
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
 Maintain confidentiality of proprietary materials and information.
 Protect the privacy and security of guests and coworkers.
 Follow company and department policies and procedures.
 Approach opportunities with a positive, open-mind and displays creativity and innovation.
 Demonstrate problem solving and critical thinking skills
 Proficient in Microsoft Office with an emphasis on Excel

California Applicants Only The salary range for this position is $66,560.00 to $100,198.00 annually.
Colorado Applicants Only: The salary range for this position is $55,000.00 to $91,091.00 annually.
Hawaii Applicants Only The salary range for this position is $57,806.00 to $100,198.00 annually.
New York Applicants Only The salary range for this position is $58,458.40 to $100,198.00 annually.
Washington Applicants Only: The salary range for this position is $67,724.80 to $100,198.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 5 days after the date of this posting, 4/12/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Senior Manager, Loyalty Financial Data Analytics

    Found in: beBee jobs US - 3 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Finance & AccountingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe Senior Manager, Loyalty Financial Data, Analytics & Reporting will serve as a subject matter expert on Loyalty...

  • Analyst, Fraud Investigations

    Found in: beBee jobs US - 3 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Additional Information Analyst, Fraud InvestigationsJob Number Job Category Finance & AccountingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe Internal Investigations department is a subgroup of the Global Safety &...

  • Manager, Loyalty Travel Partnerships

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Additional Information Manager, Loyalty Travel PartnershipsJob Number Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Job Summary*This is a Hybrid position, located in our Bethesda, MD Headquarters....

  • Director, Loyalty Redemption Strategy

    Found in: beBee jobs US - 3 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryWith over 196+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott...

  • Sr. Manager, Loyalty Account Products

    Found in: beBee jobs US - 1 week ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe Senior Manager, Loyalty Account Products plays a vital role within Marriott's App & Web Digital Products team, reporting...

  • Senior Investigator within its Division of Intramural Research

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States NIH - National Institutes of Health Full time

    VACANCY ANNOUNCEMENTDepartment of Health and Human ServicesNational Institutes of HealthMedical Officer, GP-0602-Medical OfficerEunice Kennedy Shriver National Institute of Child Health and Human DevelopmentThe Eunice Kennedy Shriver National Institute of Child Health and Human Development (NICHD), National Institutes of Health (NIH) in Bethesda, Maryland is...

  • SrMgr-Information Security- Vendor Risk Management

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJob SummaryThe candidate will be responsible for completing and maintaining 3rd Party Hosting Service Provider reviews, including...

  • Metrics and Data Program Analyst

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States USAJobs Full time

    DutiesWe encourage you to read the entire announcement prior to submitting your application.The NCSC Special Security Directorate (SSD) supports the Director of National Intelligence in her role as Security Executive Agent (SecEA) for the Executive Branch. The SecEA develops, implements, oversees, and integrates joint personnel security initiatives with its...

  • Vice President

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States Marriott International Full time

    Job Number Job Category LegalLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Position Summary Marriott International is a global lodging and hospitality company based in Bethesda, Maryland. Marriott's Law Department provides...

  • Vice President

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category LegalLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementPosition SummaryMarriott International is a global lodging and hospitality company based in Bethesda, Maryland. Marriott's Law Department provides legal...

  • Senior Manager, Business Transformation Office

    Found in: beBee jobs US - 3 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe Senior Manager, Business Transformation Office (BTO) - Strategy & Program Management is responsible for driving the planning...

  • EEO Compliance Program Manager

    Found in: beBee jobs US - 1 day ago

    Bethesda, Maryland, United States USAJobs Full time

    DutiesWe encourage you to read the entire announcement prior to submitting your application.Work with ODNI partners in the compilation of pertinent workforce data in the preparation of CDAs such as: Annual EEOC 462 Report on Complaints Activity; Annual and quarterly Notification and Federal Employee Antidiscrimination and Retaliation Act (No FEAR); and EEOC...

  • MCD Mission Program Manager for Security-Focused IT Projects

    Found in: beBee jobs US - 3 weeks ago

    Bethesda, Maryland, United States Non-Departmental Agency Full time

    SummaryThe mission of the National Counterintelligence & Security Center is to lead and support the U.S. Government's counterintelligence (CI) and security activities critical to protecting our nation; provide CI outreach to U.S. private sector entities at risk of foreign intelligence penetration; and issue public warnings regarding intelligence threats to...

  • Technical Lead – Program Principal Engineer

    Found in: beBee jobs US - 1 day ago

    Bethesda, Maryland, United States NIH-NCBI Full time

    OverviewBlack Canyon Consulting (BCC) is searching for a Technical Lead - Program Principal Engineer to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This opportunity is full time and onsite at the NIH-NCBI in Bethesda, MD and/or...

  • Paralegal II

    Found in: beBee jobs US - 3 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category LegalLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryMarriott operates and franchises hotels and licenses vacation ownership resorts and branded residential properties. Marriott's Law Department...

  • Senior Program Specialist, Global Performance Services

    Found in: beBee jobs US - 3 days ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category AdministrativeLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe Senior Program Specialist, Global Performance Services, will provide analytical, process management, data management, and...

  • Chief Medical Research Officer Division of Cardiovascular Sciences

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States National Heart, Lung, & Blood Institute Full time

    The National Heart, Lung, and Blood Institute (NHLBI), a component of the National Institutes of Health (NIH) at the Department of Health and Human Services (DHHS), is seeking exceptional candidates for the position of Chief Medical Research Officer (CMRO), Division of Cardiovascular Sciences (DCVS). The CMRO offers an exciting opportunity to provide high...

  • Software Engineer-Senior

    Found in: beBee jobs US - 10 hours ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJob SummaryMarriott has an exciting opportunity for a Senior Software Engineer on the Loyalty Engineering team. Candidate will work...

  • Scientist

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States Camris Full time

    Overview We are seeking a Scientist to support the National Institutes of Health's National Institute of Allergy and Infectious Diseases (NIAID) in Bethesda, MD. Our NIAID professional, technical, and scientific support personnel are part of a team focused on positively impacting millions of lives around the world.CAMRIS International is a dynamic clinical...

  • Senior Manager, Contract Management Technology

    Found in: beBee jobs US - 2 weeks ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJob SummaryManages all aspects of Marriott's contracting needs for Technology agreements. Collaborates with internal stakeholders,...