Customer Service Associate

3 weeks ago

Maple Grove, Minnesota, United States Goodwill-Easter Seals of Minnesota Full time

Position Summary:

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

A day in the life:In a typical day, a Customer Service Associate can expect to...

  • Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
  • Store Operations: Follows policies and procedures and executes directives in a timely manner.
  • Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
  • Safety: Help contribute to a safe, welcoming environment for employees and customers. This includes, but is not limited to, PPE (Personal Protective Equipment) for employees, social distancing standards, daily health checks to prevent transmission, and contactless donations drop-off processes at our retail locations.

Job Pay & Perks:

  • Typical Starting Pay Range between $ $17.00/hr
  • Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
  • Work-life balance: No overnights or late closing shifts, and limited holiday hours (closed Easter, Independence Day, Thanksgiving, Christmas Eve, Christmas Day and New Years' Day)
  • Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount
  • Opportunities for career development and advancement

About You:

  • Ability to effectively communicate with supervisors, employees and customers
  • Ability to work independently and coordinate multiple projects simultaneously
  • Excellent organizational skills, ability to prioritize
  • Excellent decision-making skills
  • Strong attention to details
  • Ability and desire to provide excellent customer service
  • Ability to interact with a diverse population in a human-services setting
  • High level of initiative and self-motivation
  • Perseverance and commitment to getting the job done
  • Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers
  • A typical full-time schedule is 35-40 hours per week and requires:
    • Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week; and
    • Willingness and ability to be cross-trained, and to train in new employees.

Prior Experience & Education:

  • 0-3 years of relevant experience
  • High school diploma or equivalent preferred

About Us:

  • Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization's goals and future. Read more about us here.
  • Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
  • Proceeds from thrift retail, e-commerce, grants and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
  • Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.



Goodwill Industries, Inc/Easter Seals Minnesota is an Equal Opportunity Employer committed to creating a diverse workforce.

Goodwill Industries, Inc/Easter Seals Minnesota will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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