Customer Experience Program Manager

4 weeks ago


Seattle, Washington, United States Deako Lighting Full time

Our vision is to democratize lighting control for the world. Core to that vision is delivering an accessible and compelling customer experience for each and every one of our homeowners. Our product challenges the traditional barriers of smart lighting but it is the entire experience that truly differentiates Deako from the competition.

While the first few months of a customer's time in their home is critical to our success, it's only the beginning of their journey with Deako. The average homeowner lives in their homes for 10 years before moving. We must deliver that differentiating experience throughout all phases of their journey.

You'll be charged with designing and managing Deako's Customer Experience program from inception to operations. Start by building out modern data collection methodologies and integrating those techniques and tools into the processes of the critical business units. Then leverage that data as the Voice of the Customer to help us understand and respond to the key challenges and successes of our homeowners.

Required Experience:

  • Demonstrated experience building and running Customer Experience or Voice of the Customer programs.
  • Ability to communicate effectively across multiple organizational levels and disciplines (technical and non-technical).
  • Hands-on experience with CRMs or customer service software (Hubspot, Zendesk, or similar)
  • 2+ years directly managing and mentoring others.
  • Bachelor's degree or equivalent experience.

Responsibilities:

  • Design and implementation of a data driven Customer Experience program
  • Integration of CX program inputs / outputs into the organization
  • Represent Deako's customers through Voice of the Customer best practices
  • Distill, communicate and drive critical CX issues to completion across the organization.
  • Management and operations of Deako's Customer Service team & support site.

Location details: This position will be based out of our Seattle headquarters. We have a hybrid in office 3 days / remote 2 days policy.

Sponsorhip: We are not sponsoring work visas at this time.

Compensation and Benefits: Deako offers a competitive salary and stock options to successful applicants. Deako has comprehensive health, vision, dental, 401K plans, as well as other great benefits.

To all recruitment agencies: Deako does not accept agency resumes. Please do not forward resumes to our job alias or Deako employees. Deako is not responsible for any fees related to unsolicited resumes.



  • Seattle, Washington, United States TikTok Full time

    TikTok Shop - Aftersales Customer Experience Program Manager, GNESeattleRegularOperationsJob ID: A153488AResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...


  • Seattle, Washington, United States Boeing Full time

    MT Customer Program Manager (Project Management Specialist for Maintenance Training) Company: The Boeing Company Job ID: Date Posted: Location: USA - Miami, FL, USA - Seattle, WA Job Description Qualifications: Boeing Training Solutions is seeking for a Customer Program Manager (Project Management Specialist) to manage customer relations by ensuring...


  • Seattle, Washington, United States TikTok Full time

    TikTok Shop - Voice of Customer Program ManagerSeattleRegularOperationsJob ID: A188149ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join Us...


  • Seattle, Washington, United States Shelf Engine Full time

    **Director of Customer Experience** at Shelf Engine Seattle, WA or Remote Shelf Engine is searching for a talented **Director of Customer Experience** to join our rapidly growing company. Shelf Engine is on a mission to reduce food waste through automation, and a critical part of our success is crafting the perfect order for our customers and optimizing for...


  • Seattle, Washington, United States Amazon Full time

    Job ID: | Services LLCAlexa UX team is seeking a self-motivated, ownership-minded, and nimble Senior UX Program Manager to be a force-multiplier for UX Design & Research, amplifying our efforts and impact. The ideal candidate will exhibit leadership, high judgment, the ability to influence, and exceptional organization and communication skills.This role...


  • Seattle, Washington, United States Cost Plus World Market Full time

    Cost Plus World Market Southcenter Parkway [ASM / Store Supervisor] As an Assistant Manager at Cost Plus World Market, you'll: Provide leadership to achieve or exceed sales and profitability goals; Maintain a branded store experience through consistent visual execution, standards and recovery; Hire, develop and retain a high performance team through...

  • Project Manager I

    1 month ago


    Seattle, Washington, United States Pacific Program Management Full time

    CompanyPacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to...

  • Project Manager I

    4 weeks ago


    Seattle, Washington, United States Pacific Program Management Full time

    CompanyPacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to...


  • Seattle, Washington, United States Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...


  • Seattle, Washington, United States Pacific Program Management Full time

    CompanyPacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to...


  • Seattle, Washington, United States Pacific Program Management Full time

    CompanyPacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to...


  • Seattle, Washington, United States Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...


  • Seattle, Washington, United States Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...


  • Seattle, Washington, United States Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...


  • Seattle, Washington, United States Tai Foong USA Full time

    Job Description Job Description Salary: $ $31.00 / hourTai Foong USA is a leading innovator in seafood, value-added appetizers and ready-to-eat meals. Through our brands, Northern Chef, Northern King and Royal Asia, we are committed to supplying our customers with the finest, highest quality, responsibly sourced food products in the world. We are a family...


  • Seattle, Washington, United States Prioxtel Virtual Solutions Full time

    Prioxtel Virtual Solutions is currently seeking 10 agents for Customer Experience Specialists. Provide feedback on the quality of customer service and care provided by various companies We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity You will be contacting companies based...


  • Seattle, Washington, United States Expeditors Full time

    Job DescriptionWhat We Are CreatingEXP.O NOW is a visionary, industry-leading platform that is the place to go to do business with Expeditors. Our technology is a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions.Who We Need on Our TeamThe API developer is passionate...


  • Seattle, Washington, United States Designit Full time

    Global Customer Experience Specialist, North AmericaOnsite (Redmond) *Qualified candidates must be located in the greater Seattle/Redmond area* Want to be part of an amazing team, hell-bent on crafting a better future? We're always looking for creative people who care We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders....

  • Program Manager

    1 week ago


    Seattle, Washington, United States Insight Global Full time

    Title: Sr. Program ManagerLocation: Hybrid – 1 day onsite per week 8am-5pm PSTDuration: 12 month contract plus ongoing extensionPay: $63 - 73/hrMust Haves:7+ years in Program Management in the IT IndustryBackground in Agile and working with Agile teamsStrong communication and organization skillsExperience working as the liaison between different...

  • Program Manager

    4 weeks ago


    Seattle, Washington, United States Amazon Full time

    Amazon is looking for a bright, customer obsessed, and driven individual to join Amazon Fresh as a support partner for our Category team. This role will own tactical execution and processes that help our Category and Vendor Managers focus on the strategic needs of their businesses. This is an opportunity for someone to learn about our business and processes,...