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Technical Support Engineer

3 months ago

Berkeley, California, United States Voltage Park Full time

Voltage Park is building a machine learning cloud infrastructure business from the ground up. As part of this effort, we're looking for a Technical Support Engineer to join our small team, who will resolve technical issues for our customers. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.

This is a fully remote role, but you must be in PST or HST in the United States. We are not able to provide sponsorship for this position. Some travel to our data centers and company offsites will be required.

What You'll Do

  • Solve escalated technical issues with customers via email and the occasional phone or video calls
  • Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers
  • Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues
  • Identify and implement improvements to the Voltage Park customer experience
  • Juggle multiple responsibilities across different support functions
  • Manage high-impact cross-functional projects
  • Be on-call for urgent system incidents

Requirements

  • 4+ years in a Support Engineering or customer success role at a technical organization
  • Scripting experience using Bash, Python, or Go
  • Based in West Coast or Hawaii
  • Excellent verbal communication skills
  • Demonstrated ability to write clearly and effectively
  • Attention to detail – you sweat the small stuff
  • Ability to empathize with customers
  • Experience architecting, building, and delivering complex technical or non-technical systems from 0 to 1

What We'd Love to See

  • Experience in one or more of the following:
    • Experience setting up and administering SLURM/Kubernetes
    • Command line level sys administration experience
    • Data center support experience
    • Project management experience
    • Startup experience

Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.

Compensation Range: $100K - $130K