Sales and Service Coordinator

3 weeks ago

Columbus, Ohio, United States Aloft OSU Full time
The Aloft at OSU (Grandview Ohio) is hiring a Sales & Service Coordinator.

This position will pay $16.00-$18.00/hour depending on experience

Full time Sales and Service Coordinator benefit package offered:

  • Benefits begin 30 days after you start
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Critical and Accident Insurance
  • PTO
  • Hotel Discounts

JOB Objective: Provide administrative support to sales department, including Director of Sales as needed.

Key Areas of Responsibility: Sales, Catering, Conference Services, Reservations, Administrative

Specific Duties:

  • Contract merging, reviewing and routing for DOS approval (as needed in absence of sales/catering manager) prepare copies in folder for weekly corporate approval;
  • Group set up and rate loading in OnQ for Group Business; (In hotels with Revenue Manager SA assists as needed.)
  • Distribute group resumes and/or BEO's for completion and review prior to staff meeting and BEO meeting;
  • Compile packets and information for Staff Meeting;
  • Maintain, copy and distribute GRC for Sales Meeting;
  • Maintain Group Files and Permanent Files;
  • Direct liaison with designated accounts (transient) for rooming lists and insuring purchase orders are received for accounting, processed correctly and distributed. Direct liaison with Indus Hotels Corporate office for approval of Direct Bill applications along with proper copies for file and distribution;
  • Establish and maintain sales files, break down, review and file group information after group is past – insure pickup numbers are in Delphi,
  • Acts as the Lead Catcher with CVB for lead retrieval, responds to CVB for pickup reports, confirmation reports;
  • Inquiry information from inbound telephone, walk in – complete inquiry form and forward to DOS or assigned sales manager
  • Books short term and social rooms only groups based on guidelines set by DOS and VP Sales and Marketing fewer than 30 rooms peak.
  • Update hotel information for sales packets and maintain stock of sales packets for sales managers – inventory and maintain stock of sales related items;
  • Assist DOS with miscellaneous monthly reports, marketing information, mailings, blast emailing;
  • Conduct hotel tours for walk-ins if no sales manager is available;
  • Manage showroom needs for sales managers including inspecting rooms to ensure cleanliness and functionality – as needed – coordinate with Housekeeping;
  • Distribute completed Site Inspection Form, VIP Guest or Amenity Form;
  • Reservation related duties – the main responsibility of Reservations is with the Reservations / Front Desk Staff. The Sales Administrator assists only as noted below:
    1. All requests for extended stay. (Take information and request rate from DOS) (Not to be quoted below prevailing federal per diem rate);
    2. Download and input rooming lists from all third party reservation systems, client direct and other sources;
    3. Group reservations with specific needs/problems only;
  • Send, receive and file Direct Bill/ Purchase Order information for accounts. Ensure Front Desk Manager/Accounting has information to set up Direct Bill accounts; Sales and / or any sales staff DO NOT set up direct bill accounts;
  • Send, receive and file credit card authorization information for requested accounts. Insure copy of cc information is forward to Front Desk including permanent authorizations keeping copy in permanent file;
  • Insure any billing information is on all resumes and forwarded to front desk;
  • Complete and monitor all Fast Pay accounts with Hilton Hotel properties;
  • Miscellaneous Duties.
    1. Assist DOS in keeping Sales Department informed of new programs, distributing information and monthly reports.
    2. Assist Sales staff in special projects as required including but not limited to: Mailings, referrals, site inspections etc. to maximize room and catering revenues.
    3. Work with other departments within the hotel to provide quality service to customers.
  • Assist with reports and/or competition data collection.
  • Maintain and order office supplies.
  • Other Duties and Responsibilities as may be designated.

Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment. There is minimal direct supervision. Must possess basic computational ability. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Knowledge of sales skills and knowledge of other and competitive market. Must be able to receive instructions and communicate progress of work assignments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: High School Diploma, College preferred. Prior hotel experience preferred.

Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to effectively present information to executive staff.

Equipment/Computer Expertise: Basic computing skills including Microsoft Word, Excel, and Sales System Software. Typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, 10-key, etc. Maintaining hotel social media.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

We look forward to talking with you about this great sales coordinator position



Compensation details: 17-19 Yearly Salary

PIf0439f1553bd

  • Charter Sales Coordinator

    7 days ago

    Columbus, Ohio, United States Jet Edge Full time

    **Charter Sales Coordinator** Revenue Management Columbus, Ohio Minimum Experience **Entry-level** Compensation **DOE** Summary: A Charter Sales Coordinator (CSC) is part of the front-line team that prices and coordinates all Charter revenue for Jet Edge. The Charter Sales Coordinator works closely with nearly all departments within Jet Edge, including but...

  • Sales Executive

    1 week ago

    Columbus, Ohio, United States Nenni and Associates Full time

    Overview: A rapidly growing commercial and industrial roofing contractor is looking for a Sales Executive with experience and knowledge to partner with high level leadership in an established territory in the Columbus metro area. Job Duties and Responsibilities: Target owner direct selling preventative maintenance contracts, service, and new construction...

  • Sales Coordinator

    2 months ago

    Columbus, Ohio, United States The Westin Great Southern Columbus Full time

    We are seeking an organized, focused Sales Coordinator who can assist the sales team and ensure a lasting, positive impression for our guests.What you will be doingPrimary responsibility is to provide administrative support to the DOS by generating group contracts, assisting with action steps in marketing plan (email blasts, direct mail, creating traces,...

  • Sales Coordinator

    3 weeks ago

    Columbus, Ohio, United States The Westin Great Southern Columbus Full time

    We are seeking an organized, focused Sales Coordinator who can assist the sales team and ensure a lasting, positive impression for our guests.What you will be doingPrimary responsibility is to provide administrative support to the DOS by generating group contracts, assisting with action steps in marketing plan (email blasts, direct mail, creating traces,...

  • Sales and Service Leader

    3 weeks ago

    Columbus, Ohio, United States Sephora Full time

    Job ID: 247854Store Name/Number: OH-Polaris (0246)Address: 1500 Polaris Parkway, Columbus, OH 43240, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every...

  • Sales and Service Leader

    1 month ago

    Columbus, Ohio, United States Sephora Full time

    Job ID: 247854Store Name/Number: OH-Polaris (0246)Address: 1500 Polaris Parkway, Columbus, OH 43240, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every...

  • Safety and Occupational Health Coordinator

    1 week ago

    Columbus, Ohio, United States Lutheran Social Service Full time

    Safety and Occupational Health Coordinator Part Time | Day Shift | Flexible Schedule Lutheran Social Services of Central Ohio is currently seeking a Safety and Occupational Health Coordinator to manage workers compensation and agency wide safety. The Safety and Occupational Health Coordinator manages the safety program for LSS. The Safety and Occupational...

  • Sales

    2 months ago

    Columbus, Ohio, United States GNS Global Service Full time

    Administer the construction field office including but limited to processing distributing tracking and filing project correspondence and construction documents document control coordinating the review and processing of project documents including pay applications invoices and change orders developing and distributing meeting agendas and minutes and providing...

  • HVAC Sales Rep-Residential Sales

    1 week ago

    Columbus, Ohio, United States Custom Air Conditioning and Heating Full time

    HVAC Sales Representative - Residential Sales Custom Air, established in 1976, has become a top contractor through the principle of 'Doing what's Right' for our clients and team members. We are excited to be part of the Air Force One family of companies since 2021. With a nationwide presence and a dedication to our core values, we are committed to providing...

  • Printing Services Coordinator

    1 week ago

    Columbus, Ohio, United States Printwell Inc. Full time

    Job Posting: Mount Carmel Printing Services - Printing Services Coordinator Graphic Media Alliance 10/23/2023 Printing Services Coordinator Mount Carmel Printing Services Purpose:In accordance with the Mission and Guiding Behaviors, the Printing Services Coordinator helps support the incoming/current workflow of the department.Primary areas of responsibility...

  • Client Service Coordinator

    1 week ago

    Columbus, Ohio, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Unit Service Coordinator

    1 week ago

    Columbus, Ohio, United States OhioHealth Full time

    This job opportunity involves overseeing patient activities in a nursing or procedural department, focusing on providing excellent service, managing equipment and supplies, and completing assigned tasks to enhance operational efficiency. The position may also entail carrying out administrative tasks as a coordinator, supporting departmental operations in the...

  • Ticketing Sales

    4 weeks ago

    Columbus, Ohio, United States teamworkonline Full time

    Position Summary: The Columbus Crew is seeking college students who want the opportunity to develop valuable skills and gain firsthand experience in the professional sports industry as a Client Services/Ticket Sales Intern. Participants will be supervised by the Director Client Services and Manager of Season Ticket Sales for the Columbus Crew SC. The intern...

  • Customer Service Sales Associate

    1 week ago

    Columbus, Ohio, United States Columbus Region Full time

    Join our team as a Sales Associate Customer Service Representative at STC Direct in ColumbusHands-on training for professional developmentOpportunities for leadership growthRecognition for achievements and performance-based earning potentialDynamic work environment with no cubicles or micromanagementConsistent schedule for work-life balanceKey...

  • Donor Services Coordinator

    3 weeks ago

    Columbus, Ohio, United States A Kid Again Full time

    POSITION SUMMARY:The Donor Services Coordinator is responsible for the management of gift processing, donor record management and stewardship implementation for the organization.ABOUT A KID AGAIN:A Kid Again was founded in 1995 with a mission to foster Hope, Happiness and Healing in the lives of families raising children with life-threatening conditions. We...

  • Donor Services Coordinator

    1 month ago

    Columbus, Ohio, United States A Kid Again Full time

    POSITION SUMMARY:The Donor Services Coordinator is responsible for the management of gift processing, donor record management and stewardship implementation for the organization.ABOUT A KID AGAIN:A Kid Again was founded in 1995 with a mission to foster Hope, Happiness and Healing in the lives of families raising children with life-threatening conditions. We...

  • HVAC Service Sales Representative

    1 week ago

    Columbus, Ohio, United States EMCOR Group Full time

    Description About Us: S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 12 locations and over 950 employees, including 600...

  • Vending Coordinator

    1 week ago

    Columbus, Ohio, United States Keurig Dr Pepper Full time

    Vending Coordinator - Columbus, OHThe vending coordinator manages immediate consumption work order types and asset information. Manages equipment stock transport orders and provide detail ordering. Shift and Schedule: Full-timeMonday- Friday7:00 AM - finished Responsabilities:Ensure data integrity as it relates to installation and removal of...

  • Catering Sales Manager

    2 weeks ago

    Columbus, Ohio, United States Franklin Marriott Cool Springs Full time

    Immediate Supervisor:Director of CateringJob Summary:Responsible for direct sales for the hotel through limited outside calls, numerous prospecting calls and closing incoming inquiries. Maintain key catering accounts while finding new business for the hotel. Targets/prospects small groups and catering only business.Essential Job Functions:Has extensive...

  • Sales Manager

    1 week ago

    Columbus, Ohio, United States Handex Consulting and Remediation LLC Full time

    Job Type Full-time Description Are you an entrepreneur? Do you enjoy building and running your own business? Do you want to be part of a growing and stable company? Handex is seeking a motivated and entrepreneurial Sales Manager to make an impact in the Industrial Dewatering Services market in the Mid-West Region. As the Sales Manager, you will be...