Senior Director, Franchise Operations

Wyndham Hotels & Resorts is now seeking a Senior Director, Franchise Operations - Central & Northeast to join our team.

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you

The Senior Director of Franchise Operations (SDFO) supports the overall mission of the Franchise Operations team by leading a team and district that nurtures relationships with owners by understanding their individual goals and needs while recognizing every hotel is unique. The SDFO optimizes district performance by leading a team that delivers innovative solutions and relevant resources using their experience and network across the organization.

People Leadership

• Coach to the expectations of the RDFO role to ensure productivity against goals.
• Provide leadership, direction and empowerment to RDFOs to implement strategy.
• Lead team of direct reports by engaging with them in person & virtually to connect them to the business, align them to the WHR goals, and motivate them to take ownership of key metrics that drive their region.
• Provide supervisory coaching, training, support, and accountability for direct reports and overall district.
• Effectively conduct and document crucial conversations to maintain value and trust with the team and owners.
• Accountable for leading teams in environments with increasing complexity and rapid change through planning, resourcefulness, and organizational ability.
• Display a positive image and promote the value of WHR while displaying a sense of pride in the organization.
• Evaluate, identify, and promote professional growth opportunities of their direct reports by utilizing WHR's performance management platform and available development tools.
• Attract and retain new talent. Ensure proper onboarding of new talent.

Strategic

• Establish and own a clear district plan that aligns with the WHR and Franchise Operation Department goals.
• Monitor the performance of the district, identify patterns and problem areas. Work with RDFO to identify actions to implement strategies and effective solutions to improve performance.
• Use analytical data to help navigate barriers/obstacles and assist the team through problem resolution.
• Frequently measure performances of strategies and initiatives for district performance report out.
• Serve as next level of escalation in decision making that have impact on their districts. Anticipate, prevent, and solve challenges that may arise.
• Collaborate with WHR business leads through the web of influence to identify operational opportunities for owners to develop their business.
• Lead or own WHR projects, initiatives, and tasks to reinforce the WHR culture and strategic goals.
• Create a culture of trust and collaboration with internal and external stakeholders to achieve performance goals.
• Balance WHR, owner, and team needs by leveraging business acumen, critical thinking, and organizational management and advocate for all as needed.

Administrative

• Funnel requests from the business to the team to prioritize and execute initiatives/projects and tasks.
• Report regularly to the VP of Franchise Operations with follow up, document, and utilize system reporting to provide a comprehensive report out of the district's performance and opportunities.
• Requires an average of 50% travel with a flexible work schedule.
• Manage budgets and forecasts to meet financial goals and operations for the district.
• Develop personal relevant skillset & knowledge base of industry standards, trends, and practices.
  
  

• Excellent analytical and organizational skills, with strong critical thinking and problem-solving abilities.
• Managerial ability to influence and gain alignment.
• A high level of integrity with understanding of the need for confidentiality.
• Ability to develop and implement creative solutions to operational challenges based on the fluctuating needs of the district and organization.
• Ability to balance short-term needs and priorities while maintaining a forward-thinking analytical scope.
• Well-developed written, verbal and interpersonal communication skills.
• Proven experience in improving hotel performance including but not limited to guest experience and revenue.
• Proven experience building highly engaged and inspired remote teams.
• Proven experience as a business consultant, franchise partner, multi-unit manager or equivalent.
• Demonstrates experience developing and leading large-scale initiatives and teams.
• Exercise independent judgment in developing strategy and providing recommendations.
• Analyze and communicate complicated issues to leaders to ensure understanding.
• Demonstrates high level of professionalism and executive presence.
• Perceived as highly competent with high level of business acumen and good judgment.
• Able to initiate, embrace and support change in a dynamic and complex environment.
• Oversees complex diverse work of significant impact to the organization.
• Effectively facilitate discussions with and deliver communications to large groups of people.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field. MBA or equivalent is a plus.
• 6 to 8 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.
• 3-5 years of Wyndham Operations experience, preferred.
• 5- 6 years of progressive leadership experience.
• Prior leadership for a multi-site operational business.
• Industry certifications.
• Proficient in Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

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