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Desktop Support Technician

4 months ago

Elizabeth, New Jersey, United States Motion Recruitment Full time
Our client is looking for a Desktop Support Technician for a 3-month contract in Union City, CA 94587.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience
  • 3 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification is a plus What You Will Be Doing
    • Monitor Service Now, work tickets as they come in, manage work load, schedule time with client to resolve issues
    • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
    • Documents, maintains, upgrades, or replaces hardware and software systems.
    • Supports and maintains user account information including rights, security, and systems groups.
    • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
    • Network connection issues, track network connections back to network switches.
    • Escalates problems and issues to a higher level of support if unable to resolve.
    • Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
    • Interacts with customers, responding to routine technical questions or request for information.