Lead Housekeeper

4 weeks ago

Naval Air Station Key West, United States Department Of The Navy Full time
Summary

This position is located in the Vacation Rentals operation at MWR Trumbo Point. The prupose of this position is to assist the housekeeping supervisor in providing adequate and timely services to guests.



Duties
  • Serves as leader to three or more housekeepers.
  • Relays instruction received from the housekeeping supervisor and ensures work is carried out in compliance with housekeeping and facility standard procedures.
  • Utilizes the housekeeping report to determine work assignments for housekeepers and ensures daily housekeeping reports are properly filled out by each housekeeper at the end of each shift, and forwards reports to the housekeeping supervisor.
  • Inspects assigned areas on a continual basis. Consistently monitors these areas for problems, unreported vacancies, unusual activity, illegal substances in rooms, inappropriate cooking items and anything else in violation of local policy. Reports all improper activity to the supervisor immediately.
  • Demonstrates proper work methods, inspects work in progress and completion of rooms to ensure that all instructions, procedures and deadlines have been met. Reports the status of work in progress and any causes for delay to the supervisor.
  • Determines what cleaning supplies, amenities, materials or equipment that will be needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored and accounted for.
  • Assists in full implementation and training of all safety, fire prevention, MSDS and environmental/industrial hygiene requirements. Ensures housekeepers are furnished with appropriate personal protective equipment (PPE) and are instructed on proper use.
  • Investigates and prepares reports for staff mishaps/accidents. Forwards completed package to the immediate supervisor in a timely manner.
  • Responsible for noting any deficiencies and promptly reporting them to the supervisor for corrective action. Informs supervisor immediately of any missing, malfunctioning or damaged items in rooms, common areas or any valuables left out in the open by guests. In vacant rooms, properly bag and tag all valuable "lost and found" items with room number and provide bad to the supervisor.
  • Assists with the regular housekeeping duties including but not limited to dusting, emptying waste baskets, cleaning/sanitizing bathrooms/kitchens, vacuuming, sweeping, making beds, cleaning windows/walls, changing linen and replenishing amenities. Performs deep cleaning on a required basis.
  • Provides input on performance, recommends awards and/or corrective/disciplinary actions. Ensures all leave requests are submitted to the Supervisor in a timely manner. Interviews and recommends applicants for selection or promotion.
  • Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor.
  • Performs other related duties as assigned.

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