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Collaboration Engineer

4 months ago

Osseo, Minnesota, United States National Diversity Network Full time
Heartland Technology Group

Description:
Position Summary:

The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:
  • Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS's account base. Contribute to and impacts the assigned customer accounts positively.
  • Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
  • Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
  • Provide support, maintenance, and administration for HBS' customers.
  • Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
  • Provide time estimates and project scopes for systems related projects.
  • Maintain current vendor/industry specific certifications and stay current on new products and solutions.
  • Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
Requirements:
Competencies:
  • Accountability - Ability to accept responsibility and account for his\her actions.
  • Adaptability - Ability to fit into a changing environment.
  • Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.
  • Decision Making - Selecting an effective course of action while controlling resources and expenditures.
  • Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
  • Ethical - Ability to be guided by the company's accepted principles of moral conduct.
  • Organized - Ability of an individual to be structured and methodical in working skills.
  • Persistence - Ability to continue in a course of action in the face of adversity.
  • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.
Required Experience:
  • 6 months to 1 year in a technical related field, internship, or equivalent
Preferred Experience:
  • At least one year in a technical related field
  • Experience working as a consultant
Required Skills, Education and/ or Certifications:
  • Associates degree, equivalent certifications or equivalent work experience
  • CCNA or Equivalent
  • Working knowledge of Cisco Collaboration solutions (CUCM, CUC, IMP, UCCX, CLP)
Preferred Skills, Education and/ or Certifications:
  • Bachelor's Degree or equivalent education/certifications
  • CCNP, CCA-V, VCA-DCV, MCA
Equal Opportunity Employer - Including Disabled and Veterans

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