customer service representative
1 month ago
This announcement is open to all United States Citizens.
Remote telework outside of the commuting area is not authorized for this position.
Duties
- Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or over-payment of invoices.
- Uses automated pay systems to research, analyze and resolve customer service issues.
- Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations.
- Receives, researches, analyzes, and answers telephone and written inquiries concerning functions related to contractor and vendor pay.
- Discusses problems and questions related to contractor and vendor pay and provides immediate answers to inquiries.
- Explains and/or assists inquirers in the preparation of various forms and documents.
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