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Customer Service Representative
1 week ago
Job Title : Customer Service Representative/Customer Service Associate Representative
Duration: 3+ Months
Shift - must be available to work 8 hours, Monday-Sunday (rotational 5 days working), 7:00am to 10:00pm central time zone with a possible rotating schedule
Training: - Training - 5 weeks on a 40 hour per week schedule, 8AM CST to 4:30PM CST. Schedules are released approximately 2 weeks before training ends.
100% Remote
Note - The candidate must have their OWN internet that is 10 Mbps or better. The internet cannot be used wirelessly. The ISP must provide a hard-line service into the home. No AT&T internet service.
Skills:
- Top Skills: Customer Centric, Typing 35 WPM, Punctual, Attendance
- Computer competencies (Able to hook up an HDMI cord, turn on a monitor, plug in Ethernet cord, plug in USB cord/device, dial into a conference call, Windows 10 knowledge, and how to use a telephone)
- Basic Troubleshooting skills that uses all resources trained to resolve customer issues.
- Utilize Outlook, Excel (view documents), and web based knowledge tools,.
- 1+ years of customer service experience analyzing and solving customer problems required;
- Must be able to connect a monitor, keyboard, HDMI cable, USB cables, and telephone to a computer. This includes connecting equipment remotely and following written instruction.
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Knowledge of Medical Terminology a PLUS
- Excellent written and oral communication skills
- Exceptional organizational and time-management focus
- Proven abilty in connecting to meeting software Zoom or WebEx
Education:
- Minimum GED or High School Diploma required
- College Preferred.
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