Front Desk Supervisor
2 weeks ago
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availabilityRespond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
RequirementsWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
-
Front Desk Supervisor
5 days ago
Miami, Florida, United States Lennox Hotel Miami Beach Full timeJob SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...
-
Front Desk Supervisor
3 weeks ago
Miami, Florida, United States Lennox Hotel Miami Beach Full timeJob SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...
-
Front Desk Supervisor
2 weeks ago
Miami, Florida, United States Lennox Hotel Miami Beach Full timeJob SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...
-
Front Desk Supervisor
3 weeks ago
Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full timeJob SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualificationsAt least 2 to 3 years of...
-
Front Desk Supervisor
1 month ago
Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full timeJob SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQualificationsAt least 2 to 3 years of...
-
Front Desk Supervisor
3 weeks ago
Miami, Florida, United States Cambria Hotel Miami Airport - Blue Lagoon Full timeJob SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...
-
Front Desk Agent
6 days ago
Miami, Florida, United States TB ISLE RESORT LP Full timeJob DetailsJob LocationJW Marriott Turnberry Miami Resort & Spa - Aventura, FLJob CategoryHospitality - HotelDescriptionScope of PositionThe Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and...
-
Front Desk Representative
3 weeks ago
Miami, Florida, United States Creattix Talk Full timeWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Creattix Talk with the position of Front Desk Representative - Creattix Talk which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is...
-
Front Desk Representative
2 months ago
Miami, Florida, United States Creattix Talk Full timeWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Creattix Talk with the position of Front Desk Representative - Creattix Talk which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is...
-
Front Desk Representative
2 months ago
Miami, Florida, United States Creattix Talk Full timeJob Title: Front Desk RepresentativeJob Overview:As a Front Desk Representative, you will serve as the first point of contact for our organization, providing exceptional customer service to clients, visitors, and employees. Your primary responsibilities will include greeting guests, answering inquiries, managing phone calls, scheduling appointments, and...
-
Front Desk Manager
4 weeks ago
Miami, Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full timeOverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...
-
Front Desk Manager
3 weeks ago
Miami, Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full timeOverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...
-
Front Desk Lead
5 days ago
Miami, Florida, United States FirstService Corporation Full timeJob Overview:Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to...
-
Front Desk Clerk
3 weeks ago
Miami, Florida, United States Courtyard Miami Coconut Grove Full timeFront Desk & Guest Care at Courtyard Coconut Grove We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...
-
Front Desk Clerk
4 weeks ago
Miami, Florida, United States Courtyard Miami Coconut Grove Full timeFront Desk & Guest Care at Courtyard Coconut Grove We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the...
-
Front Desk
2 weeks ago
Miami, Florida, United States GenesisCare Full timeAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Role Summary:In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel...
-
Front Desk Clerk
3 weeks ago
Miami, Florida, United States AC Hotel Miami Brickell Full timeFront Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...
-
Front Desk Clerk
4 weeks ago
Miami, Florida, United States AC Hotel Miami Brickell Full timeFront Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...
-
Front Desk
6 days ago
Miami, Florida, United States GenesisCare Full timeAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Role Summary:In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel...
-
Front Desk Assistant Manager
3 weeks ago
Miami, Florida, United States Dua Hotel, Autograph Collection by Marriott Full timeJob SummaryThe Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to...
