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Manager, International Strategic Communications, Customer Excellence

3 months ago

Mettawa, Illinois, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description

The Strategic Communications Manager is integral to the development and execution of an all-encompassing communication strategy that disseminates crucial information to key stakeholders across for our most strategic and transformational priorities such as ACE (Advanced Customer Experience) business transformation. This role takes a holistic approach to design a system that will encompass consistent and timely communication techniques to radiate crucial information across multiple internal stakeholders, in meticulous harmony with other Future Fit and commercial. Beyond just strategic thinking, this role emphasizes hands-on application in digital media and is pivotal to the organization's change management initiatives.

Key Responsibilities:

Key contributor and thought leader to building best-in-class communications practices.Support strategies and initiatives that engage stakeholder through compelling communications outreach, programs and initiativesDevelop communication plan: Own the overarching communication plan, fully accountable for web and digital channels ensuring periodic delivery of key messages.Maintain a network of affiliate contacts, conduct community events and best practice forums.Collect Insights: Systematically gather and interpret input from a variety of sources to delineate stakeholder communication needs and preferences.Design a Framework: Craft a holistic communication framework, pinpointing the best channels, tactics, and timelines for effective dissemination.Translate Strategy into Action: Convert the overarching communication strategy into tangible tactics and resources, ensuring widespread and effective adoption.Digital Media Mastery: Deploy hands-on skills in digital media, producing top-tier visual and written communications tailored to the audience.Engage with Key Stakeholders: Works collaborative with the Project Leads, Change Management and Innovation lead, and other peers, to ensure alignment and resonance in all communications.Measure Impact: Rigorously evaluate the impact and effectiveness of communication campaigns, leveraging data and analytics to refine strategies continually.Collaborative Engagement: Collaborate intensively with internal and external teams and agencies, ensuring a unified message and consistent narratives across all channels.Stay Informed: Continuously update knowledge on the latest trends in strategic communication, digital media, and change management.Continuous Refinement: Regularly reassess and adjust communication strategies to ensure alignment with evolving stakeholder requirements and organizational objectives.Accountable for the adherence to HR and OEC guidelines.Proactively engages and anticipates input from the HR and OEC teams to allow time for review and feedback.Collaborative authoring: assists in the crafting and editing of messages in the voice and style of executive leadership.
Qualifications
Bachelor's degree in Communications, Public Relations, Integrated Marketing, Journalism, or a related discipline. A Masters degree is a distinct advantage.Demonstrated experience (minimum 4 years) in strategic communications with a pronounced focus on digital media.Hands-on expertise in producing visual and written digital media content.Acute analytical skills with the capability to gather, evaluate, and apply data for continuous improvement.Outstanding written, verbal, and visual communication proficiencies, with knowledge of emerging communication trends and technologiesAbility to collaborate seamlessly across various teams and departments.Strong strategic planning and critical thinking aptitude to anticipate customers needs.Experience in the healthcare/bio-pharma industry a plusReporting directly to the Associate Director of Operations and Communications, the Strategic Communications Manager is not only an ambassador of the organization's voice but also a pivotal force in steering its change management trajectory.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible to participate in our short-term incentiveprograms. This job is eligible to participate in our long-term incentiveprograms Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit