Manager, Luxury Service

4 weeks ago

Brooklyn, New York, United States teamworkonline Full time

BSE Global ("BSE"), parent company of the Brooklyn Nets and the New York Liberty, is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMMARY

The Luxury Services team is comprised of goal-driven, high-motor professionals focused on building relationships with the highest premium members. This department plays a pivotal role in one of the company's missions: We Create Memories. Be part of the fun and fast-paced team behind every single cheer

We are looking for a Manager, Luxury Service to serve as the direct day-to-day contact for the top accounts for the Brooklyn Nets and Barclays Center. This position will be responsible for providing elite client service to all current and new courtside Crown Club members, allowing the organization to facilitate elevated levels of client service and client retention. You will be expected to increase revenue through annual, packaged, and individual sales while creating invaluable relationships with members through game day experiences, benefits, and VIP events. You will ensure a top-notch, individualized, white glove experience for all high-net-worth accounts.

This position reports to the Senior Manager, Luxury Services.

WHAT YOU WILL DO

  • Ensure a first-class membership experience for our top VIP clients and high net-worth accounts at all events and in all interactions while offering the most personalized one-on-one service possible.
  • Develop long-term and impactful relationships with our VIP clients through exceptional client service, attentively listening to and comprehending the needs of clients. Responsible for retaining and driving the renewal process for their dedicated accounts.
  • Build positive relationships with clients and prospects via networking, speaking engagements, one-on-one dinners, seat visits at games, special events, touchpoints, and offsite meetings. In-person presence at events (inside and outside of the arena) throughout the year is vital to this role.
  • Must be onsite to assist accounts for all Brooklyn Nets games and select New York Liberty and arena events. Assists with game night and event operations in the Crown Club.
  • Regularly track and provide accurate reports for management detailing all activities, pipeline status, and pending deals/renewals using Salesforce.
  • Solicits and sells products and packages to new businesses through outbound outreach while also exploring opportunities to generate additional sales and revenue with current clients.
  • Possesses a thorough knowledge of Barclays Center services and Crown Club benefits.
  • Coordinates with internal departments to ensure the highest possible quality of the overall client experience.
  • Provide feedback and recommendations to management on strategy and culture within the department; act as a role model for and assist junior teammates, as necessary.
  • Meet, or exceed, established weekly, monthly, and annual goals, including personal and department revenue goals.
  • Participate in special projects/project teams as assigned to support department objectives.

WHO YOU ARE

  • A self-confident, resilient teammate, both within own department and company, while maintaining a high level of enthusiasm.
  • Be dynamic, forward-thinking, highly analytical, and well organized.
  • Show excellent attention to detail, strong conflict resolution, time management, problem solving, and decision-making skills.
  • Ability to build and maintain productive, positive relationships through effective communication and interpersonal skills.
  • Self-directed and independent with an ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives.
  • A strong and effective negotiator, comfortable in both complex negotiations and sophisticated business situations.
  • Comfortable engaging in a variety of different communicative modes and being attuned to others through strong active listening and outstanding client service skills.
  • Demonstrates the utmost level of personal and professional integrity.
  • Must have a keen sense of self awareness and emotional intelligence along with global and cultural awareness.

WHAT YOU WILL BRING

  • Bachelor's Degree required.
  • 3+ years of related sales and service experience, preferably in the sports or hospitality industries.
  • Proven record of accomplishment of successful sales experience and surpassing revenue targets.
  • Outstanding and energetic customer service with excellent communication skills.
  • Demonstrated competencies in face-to-face client interactions and presentations.
  • Ability to speak multiple languages preferred.
  • Strong experience using Excel, PowerPoint, Outlook, and Word software.
  • Previous Salesforce experience is a plus.

TRAVEL REQUIREMENTS

May be required to travel on rare occasions (

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