supervisory medical support assistant

4 weeks ago


Brooklyn, New York, United States Department Of Veterans Affairs Full time
Summary

The NY Harbor VA Healthcare system is currently recruiting for four Supervisory Medical Support Assistant for the Health Administration Service in the Inpatient Wards at the Manhattan VAMC, Brooklyn VAMC, and Queens VAMC locations. The incumbent will provide administrative and technical supervision necessary for accomplishing the work of the unit.



Duties

Major duties include but are not limited to:

  • Performs the administrative and personnel management functions relative to staff supervised.
  • Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
  • Observes workers' performance; demonstrates and conducts work performance critiques.
  • Provides informal feedback and periodically evaluates employee performance.
  • Resolves informal complaints and grievances.
  • Develops work improvement plans, recommending personnel actions as necessary.
  • Provides advice and counsel to workers related to work and administrative matters.
  • Effects disciplinary measures as appropriate to the authority delegated in this area.
  • Reviews and approves or disapproves leave requests.
  • Assures that subordinates are trained and fully comply with the provisions of the safety regulations.
  • Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
  • Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
  • Receives and relays incoming and outgoing telephone and intercom messages.
  • Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
  • Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
  • Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
  • Receives, schedules, and routes patients applying for care.
  • Receives new and recurring applications for care.
  • Procures data from official records, verifies information contained in the application.
  • Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
  • Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
  • Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
  • Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
  • Serves as key member of the patient care team providing crucial administrative advice and guidance.
Work Schedule: Various full-time tours are available and will be discussed at the time of interview. Tours may include evenings, weekends and holidays.

Recruitment Incentive (Sign-on Bonus): Not authorized

Permanent Change of Station (Relocation Assistance): Not authorized

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: PD24328F

Financial Disclosure Report: Not required

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