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Member Service Rep

4 months ago

Reynoldsburg, Ohio, United States Telhio Credit Union Full time
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

About our Position
Telhio's Member Service Representatives interact with members to provide information in response to inquiries about products and services and to handle and resolve complaints. They create welcoming, friendly environment by warmly greeting and assisting members with opening new products and services as well as identifying and assessing member's needs to achieve satisfaction. The focus of the Member Service Representative is to build rapport with members deepening the relationship in order to cross sell products and services and ensure the level of service meets set expectations.

What you will do:
  • Process Financial Transactions for Members and Non-Members
  • Inform Members about Products & Services other than those requested, including current promotions, based on each member's financial information learned during interactions
  • Deepen existing relationships by informing members about: Investment referrals, Acquiring Assets, Mortgage referrals, Loan referral Strategy, Sub-Share and Deposit Accounts, Business Service referrals
  • Establish New Member Relationships
  • Open and Close Accounts: HSA's, Money Market Accounts, Visa Accounts, Checking Accounts, Saving Accounts, CD's, Trusts, IRA's, Estates, Business Accounts, Close Consumer Loans, and Home Equity loans
  • Transitioning members and prospects for loan needs to our inbound loan center
  • Comply with all applicable Telhio policies and procedures, internal controls, and Federal, State and Local regulations applicable
  • Contributes toward achieving Branch Goals & Objectives
  • Assisting other team members when possible
  • Showing flexibility and taking initiative
What you will need:
  • 1 year+ banking experience ideally
  • High School graduate or G.E.D.
  • Previous sales, cash handling, and banking experience preferred
  • Knowledge of Products & Services
  • Knowledge of Equal Credit Opportunity Act
  • Attention to detail
  • Effective communication skills (oral and written)
  • Time Management
  • Ability to work in a fast-paced environment
  • MS Excel, MS Word and MS Outlook
  • Service focused
  • Sales minded
  • Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
What you will earn:
  • Competitive Pay
  • Opportunity to earn incentive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • Additional financial incentive programs for employees enrolled in our insurance
  • 6% matching and immediately vested 401(k) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit. Telhio is an Equal Opportunity Employer.

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