Patient Relations Assistant
3 weeks ago
This position serves as the Customer Service Ambassador/Patient Transporter, assigned to the Veteran Experience Office at the Lt. Col. Luke Weathers, Jr. VA Medical Center.
The incumbent works under the direction of the Customer Service Ambassador/Patient Transport Supervisor, Deputy Chief of Veteran Experience and reports to the Assistant Chief of Customer Service.
DutiesThe Veteran Experience Office promotes Service Recovery and customer-focused environment by working together with other employees to deliver timely, quality healthcare and services to patients and other customers in a courteous and respectful manner.
The incumbent will provide clerical support to the Chief and Assistant Chief of Customer Service in all program activities and support the clerical and professional staff by serving as a contact for Veterans and beneficiaries seeking care, experiencing problems, and requesting information from this medical center.
Duties include, but are not limited to:
- Carries out all daytoday operations of the Customer Service/Patient Transport program, to include a wide range of requests from
- Incumbent assists patients, visitors, and staff throughout the facility while continuously implementing regulatory guidelines at the
- Assists all Veterans, patients, visitors and internal customers in outpatient clinics, inpatient wards, and administrative offices with
buildings and parking lots in people mover/golf cart; identifying emergent situation and responding appropriately and dispatching
requests from internal and external customers.
- Greets all Veterans, visitors and staff with a smile and respect.
- Promotes a culture of caring and positive first impression, determine Veterans and/or visitors' needs and respond to those needs in a
- Responds to questions and concerns by providing clear answers and/or escorting individuals to the information desk, Service Level
assigned areas to include entrances, hallways, waiting areas, and reception areas, as assigned.
- Facilitates the dispatching of requests from clinics, wards, administrative offices and patients or visitors via telephone, radio, and other electronic communication systems.
- Assists with CDCE programs outside of the Customer Service/Patient Transport Program.
- Assists with logistical support of receiving and distribution of donations, with light grounds keeping, monument cleaning and flag
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule:
Monday - Friday, 8:00 am - 4:30 pm or 9:00am - 5:30pm
Compressed/Flexible:
Not Eligible
Telework: This position is not eligible for telework.
Virtual:
This is not a virtual position.
Position Description/PD#:
Patient Relations Assistant
/PD50503A and PD50503A
Financial Disclosure Report:
Not Required
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