IT support technician/ Portsmouth Naval Shipyard's

2 weeks ago


Kittery Point, Maine, United States Strategic Technology Institute, Inc Full time

Portsmouth Naval Shipyard's (PNS) Customer Support department is responsible for assisting the entire command with collecting/removing DRMO, and delivering/moving/removing printers/computers

The primary tasks within this project are described in the following bullets.

Maintain an Excel spreadsheet of DRMOed equipment.
Accurately document each piece of equipment with the required information.
Print out and attach documents to the equipment.
Stack equipment on a pallet, attach metal straps and shrink wrap it.
Bring pallets down to the loading dock using a hand jack lift.
Coordinate/schedule a transport truck for the DRMO being shipped out.
Properly dispose of 8mm tapes, cassette tapes, USB sticks, RAM and hard drives using the PNS degausser.
Accurately complete the required paperwork for tracking the disposed of media.
Deliver and install a printer/copier in a newly requested location throughout the PNS.
Move a printer/copier to a newly requested location throughout the PNS.
Remove a printer/copier from customer locations throughout the PNS.
Fix hardware issues with printers/copiers/scanners such as paper jams and replacement of consumable parts such as toner and ink.
Deliver/move/remove computers at various locations throughout the PNS.
Remove hard drives from computers and prepare any associated paperwork required for the proper disposal of the computer.
Assist with inventory tracking by periodically counting the IT equipment in our storage areas and updating the Inventory tracking excel spreadsheet with the results.

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