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Customer Engineering

2 months ago

Boston, Massachusetts, United States Biofourmis Full time

Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remote care, and life-changing clinical trials-all without leaving their homes. Trusted by leading health systems, payers, biopharma companies and patients alike, Biofourmis' connected platform improves patient outcomes, prevents hospital readmissions, accelerates drug development, and closes critical gaps in care-ultimately making science smarter, healthcare simpler, and patients healthier. Biofourmis is a global technology company enabling care delivery, with headquarters in Needham, MA and key offices in Singapore and India. Join our team - we are Committed, Collaborative and Curiouswe are Biofourmis

Customer Engineering Team at Biofourmis

Our team mission is to improve the entire Customer Support infrastructure to help our Customer Care team deliver exceptional experiences while continuously improving the entire Customer Journey.

What you will do

  • Design, build and improve the experiences for Biofourmis Solution backend
  • Partner with the product management team to define and execute the feature roadmap
  • Coordinate with cross functional teams (Backend, DevOps, Design etc.) on planning and execution
  • Proactively manage stakeholders communication related to deliverables, risks, changes and reliance
  • Maintain Release Notes by documenting new services, fixes and setup configuration details.
  • Monitoring builds and Collaborating with DevOps and Test Team members to resolve build issues.
  • Troubleshooting Deployment Issues in conjunction with DevOps and test team members.
  • Provide technology leadership to the team and foster engineering excellence

What You Will Need

  • 2-5 years experience in backend software development, especially Cloud-native development including microservices and serverless.
  • 2+ years of Linux experience and Azure, AWS cloud or similar cloud service experience
  • Knowledge expected in Cloud Computing, threading, performance tuning and security.
  • Experienced on Serverless and Microservice application development on AWS or Azure
  • Any Big data processing technology experience like setting data pipelines, batch/realtime processing.
  • Any Container orchestration technology like docker, kubernetes or serverless frameworks
  • Familiarity with data management, SQL and NoSQL databases (in-memory or otherwise).
  • Good at python and related signal processing packages, scipy, numpy. etc.
  • Experience in developing serverless applications in Azure, AWS (Lambda, API Gateway, DynamoDB) will be preferred
  • Knowing Matlab or R, or other scripting language is a plus.
  • Ability to work independently to solve XBC145 complex problems with large, real-world datasets.
  • Strong knowledge in DevOps tools (OpenSource or otherwise) and practices and Agile software development methodology.
  • Independent and self-motivated contributor and passionate about software development.

Skills

  • Good at python and related signal processing packages, scipy, numpy. etc.